Server Assistant - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

About the Role

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Server Assistant who will embody the heart and soul of our mission of creating memorable experiences while bringing families closer together. The ideal candidate will act as an extension of our mission, values, and culture, and will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Server Assistant is responsible for delivering food from the kitchen to diners, ensuring an excellent dining experience through proper service steps, and maintaining a great work environment for fellow hosts and vendors. The role requires living out Dollywood’s "Lead with Love" qualities: patience, kindness, trust, unselfishness, truthfulness, forgiveness, dedication, and accountability.

Responsibilities

• Check with Manager for daily forecast and training objectives
• Ascertain daily specials from the kitchen and communicate them to the team
• Assist the service and kitchen team by bringing complete food orders from the kitchen to the dining room and serving food to guests following trained guidelines
• Clear tables as needed and assist with water and bread service
• Consistently remove soiled dishes from tables and reset tables to standard throughout service
• Maintain buffet cleanliness, food quality, and presentation (if applicable)
• Inspect the dining room for cleanliness, proper supply levels, and staffing
• Clean and organize workstation and maintain a sanitary environment in compliance with local and federal health codes
• Perform service and runner duties as appropriate
• Be willing to work in other disciplines within the department as directed by management
• Provide excellent guest service at every opportunity
• Participate in upsell strategies as directed by management
• Attend daily line-ups and practice service standards and current training throughout service
• Assume duties of Supervisor in their absence or as directed

Requirements

• Must be at least 18 years old
• Must be able to obtain Food Handler certification
• Basic computer knowledge and usage preferred
• Offers of employment are contingent upon satisfactory completion of onboarding, including background screening and pre-employment drug screening

Skills

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Self-motivated and disciplined with the ability to prioritize and complete work assignments on time
• Maintain strict confidentiality and judgment regarding privileged information
• Professional appearance with good personal hygiene
• Productive in a fast-paced environment
• Dependable work attendance and flexibility with assigned schedules, including overtime, evenings, weekends, and holidays
• Sensitive to the needs of guests and empowered to act within company guidelines
• Effective communication, problem-solving, conflict management, and interpersonal skills
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Flexible to handle frequent changes in priorities
• Able to project Dollywood’s image by being genuinely friendly, caring, and taking pride in work
• Must display and live out Dollywood’s "Lead with Love" principles: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
• Promote and support a "team" work environment by cooperating and helping co-workers

Physical Requirements & Environmental Conditions

• Lifting and Carrying: Occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
• Mobility: Intermittent to prolonged sitting, standing, and/or walking for up to 13 hours per shift
• Repetitive Movements: Performing repetitive movements and tasks, including repeated use of hands, arms, or other body parts
• Environmental Conditions: Ability to work in varying weather conditions, including extreme cold and heat
• Cognitive and Sensory Requirements: Strong cognitive skills, including critical thinking, problem-solving, attention to detail, and effective communication using approved methods
• Able to sit and/or stand for long or short periods
• Manual dexterity necessary to complete all job duties