Retail Attendant - Dollywood Heartsong Lodge & Resort - Part Time Seasonal

Summary Of Essential Functions & Responsibilities

• Must have proficient knowledge of all products/services available for sale to our guests
• Must be able to perform to standard Merchandise Selling Skills and guest interactions
• Absorb and implement training and development of all new hires or hosts new to that location
• Operate cash register/POS system in an efficient manner not to impeded guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit
• Ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening
• Ensure location cleanliness and display preparation functions are up to Dollywood standards
• Represent Dollywood in a positive manner by being friendly and courteous to guests. Ensure 100% satisfaction with their park experience
• Accommodate changes in work assignments and locations
• Communicate to Immediate Supervisor current needs of product ordering, equipment, functional supplies, or any issues preventing host from meeting company expectations
• Adhere to all Merchandise safety Guidelines. Reports any safety issue to their immediate supervisor immediately
• Support immediate supervisor with words, behavior and actions that are in alignment to attain locations budgeted Sales and Profit
• Ensure they are to date on all company and divisional communications through communication boards and binders
• Support and exhibit behaviors that are in alignment with our Company Vision, Mission and Core Values
• Protect the privacy and security of guests and coworkers, including PCI compliance

Education And Experience Required

• Must be 18 years of age
• High school diploma or equivalent
• At least 6 months of retail, sales and cash handling experience preferred
• Basic computer knowledge and usage preferred
• Must pass a pre-employment background check and drug test
• Able to pass a math test (7 out of 10 correctly)

Knowledge, Skills, And Abilities

• Display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Able to reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Able to be self-motivated and disciplined
• Able to prioritize and complete work assignments on a timely basis
• Maintain strict confidentiality and judgment regarding privileged information
• Able to maintain dependability work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistently while creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to prioritize tasks and complete assignments on time
• Able to be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Able to reflect Dollywood’s core values through the lens of dignity and respect
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively with Guests and Hosts using approved methods of communication
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Able to be flexible to handle frequent changes in priorities
• Able to prioritize tasks and complete assignments on time
• Able to protect the privacy and security of guests and coworkers, including PCI compliance

Physical And Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer.