House Attendant (Overnight) - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

About the role

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a House Attendant (Overnight) who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. The ideal candidate will act as an extension of our mission, values, and culture, serving as a curious learner, innovator, administrator, detail driver, mentor, and motivator.

The House Attendant maintains a professional, positive, and upbeat attitude while distributing clean linens to closets, ensuring the Laundry Department receives all dirty linens, cleaning and supplying assigned areas (including room attendant carts, storage rooms, and public areas), and supporting the housekeeping department by running supplies to room attendants and guests. This role ensures all floors are maintained in a clean and safe manner, aligned with the mission, values, and operating philosophies of The Dollywood Company.

The ideal candidate will display and live out "Lead with Love" qualities—patience, kindness, trust, unselfishness, truthfulness, forgiveness, dedication, and accountability—strongly rooted in the Dollywood Company culture.

Responsibilities

• Ensures all dirty linen and trash are removed from departure rooms
• Keeps all guest corridors and stairways neat, clean, vacuumed, and dusted
• Shampoos and extracts carpets, polishes/buffs floors as outlined by the Executive Housekeeper on the floor schedule and as needed/requested
• Cleans all linen closets on all 6 floors and empties trash on all floors
• Restocks guestroom supplies in linen closets daily
• Delivers guest-requested items when requested
• Assists Room Attendants by ensuring the linen-chute storage area is clear and providing blue laundry bins for soiled linen
• Delivers linen from the laundry to the floors as needed
• Offers assistance to guests whenever possible
• Assists during deep cleaning tasks such as turning mattresses, moving furniture, cleaning bunk beds, and removing sheers and drapes
• Empties trash from housekeeping areas
• Transports trash and waste to the central disposal area
• Delivers roll-away beds and cribs to guests

Requirements

• Must be at least 18 years of age
• Basic computer knowledge and usage preferred
• Offers of employment are contingent upon satisfactory completion of onboarding, including background screening and pre-employment drug screening

Skills

• Must display and live out "Lead with Love" qualities: patience, kindness, humility, respect, selflessness, forgiveness, honesty, and commitment
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly, caring, and taking pride in work
• Self-motivated and disciplined
• Able to prioritize and complete work assignments on a timely basis
• Maintains strict confidentiality and judgment regarding privileged information
• Committed to continuous improvement
• Professional appearance with good personal hygiene
• Promotes and supports a “team” work environment by cooperating and helping co-workers
• Able to be productive in a fast-paced environment
• Able to operate floor machinery (e.g., floor buffers, carpet extractors, pressure washers)
• Able to communicate effectively with guests and hosts using approved communication methods
• Able to perform basic arithmetic (addition, subtraction, multiplication, division) with accuracy
• Able to be flexible and handle frequent changes in priorities
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to comprehend instructions and retain information
• Effective communication, problem-solving, conflict management, and interpersonal skills
• Sensitive to the needs of guests and empowered to act within company guidelines
• Maintains dependable work attendance and flexibility with assigned work schedules, including required overtime, evenings, weekends, and holidays

Physical and Cognitive Requirements

• Lifting and Carrying: Occasional to frequent lifting of up to 20 lbs., following company safety guidelines
• Mobility: Intermittent to prolonged sitting, standing, and/or walking for up to 13 hours per shift; may require travel to various areas on property, including changes in terrain, stairs, and uneven surfaces
• Repetitive Movements: May require performing repetitive movements and tasks, including repeated use of hands, arms, or other body parts
• Environmental Conditions: Ability to work in varying weather conditions, including extreme cold and heat; may require working indoors and outdoors
• Cognitive and Sensory Requirements: Strong cognitive skills, including critical thinking, problem-solving, processing and retaining information, attention to detail, and effective communication using approved methods
• Able to meet physical demands of the job, including stooping, bending, elevated manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc.