Roofing Service Sales

Livermore, CA Description ACS Roofing Service Sales Representative Position Summary The Roofing Service Sales Representative is responsible for generating and closing repair, maintenance, and service-level roofing work — inspections, leak repairs, coatings, and small-to-mid-size projects — for commercial and industrial customers. This role is the front line of Allied's service revenue: building relationships with property managers and building owners, accurately scoping service work, and converting inspections and leads into signed work orders. Success In This Role Means Consistent monthly service sales volumeFast lead response and high close rates on service/repair workAccurate scoping that leads to clean handoffs to the service/production teamStrong repeat and referral business from existing accounts Core Responsibilities Lead Generation & Pipeline ManagementRespond quickly to inbound service and repair leadsProspect new accounts: property managers, HOAs, general contractors, commercial building ownersMaintain an active pipeline of inspection, repair, and maintenance opportunitiesKeep CRM updated daily with lead status, notes, and next steps Key Outcome: A full, accurate pipeline of service opportunities. Site Inspections & ScopingConduct on-site roof inspections to identify repair and maintenance needsDocument roof condition with photos and notesAccurately scope the work required (coatings, patching, flashing repair, maintenance plans, etc.)Coordinate with the roofing service/production team on feasibility and pricing Key Outcome: Scopes that are accurate, sellable, and easy to execute. Proposals & ClosingPrepare clear, accurate proposals and estimates for service and repair workPresent pricing and recommendations to customers in person or virtuallyFollow up promptly on outstanding proposalsNegotiate and close contracts in line with company pricing and margin guidelines Key Outcome: Jobs sold accurately and profitably, the first time. Client Relationship ManagementBuild long-term relationships with property managers, HOA boards, and commercial building ownersRecommend proactive maintenance plans to reduce future repair costs for clientsFollow up after job completion to confirm satisfactionDrive repeat business and referrals from existing accounts Key Outcome: High customer retention and a strong local reputation. Handoff & CommunicationEnsure a smooth handoff from sales to the service/production crewConfirm scope clarity with the production team to avoid miscommunication or change ordersStay available to answer customer or crew questions once a job is scheduled Key Outcome: Minimal job friction and accurate expectations for the customer. Key Performance Indicators (KPIs) Sales Performance Monthly service/repair sales volumeClose ratio %Average job sizeLead response time Pipeline & Process CRM compliance rateNumber of inspections/proposals completed per weekProposal turnaround time Quality & Retention % of jobs requiring rework due to scoping errorsCustomer satisfaction scoresRepeat client rate Required Skills & Experience 1+ years in roofing, construction, or service-based sales preferredComfortable performing roof inspections and working at heightsStrong communication and relationship-building skillsBasic estimating/scoping ability (or willingness to learn)CRM experience a plusValid driver's license with a clean driving record Traits Self-motivated and responsiveDetail-orientedCustomer-focusedComfortable in the field, not just the officeReliable and accountable Reporting Structure Reports To Roofing Sales Lead / Sales Manager Works Closely With Roofing Service TechniciansEstimating DepartmentAccountingRoofing Production Manager Compensation Structure (Optional Section) Base salary + commissionBonus on job margin or upsold maintenance plansCompany vehicle or mileage allowance (if applicable)