Commercial Roofing Service Sales

Job Duties

• Core responsibility for executing high-level organizational sales strategies and market growth plans as it relates to NAR’s service business
• Calculate square footages and geometrical properties of buildings to produce an accurate estimate of material costs.
• Calculate estimates for service projects.
• Analyze job information and recommend appropriate design given requirements of governing bodies.
• Develop knowledge of roofing system specs from our major manufacturers and product lines available.
• Remain current on the latest requirements and on industry technology and market trends.
• Create personal business plan to direct activities to meet and exceed quarterly and annual sales goals.
• Effectively manage client expectations through sales process from service program development to service implementation and fulfillment.
• Effectively manage client expectations through sales process from service program development to service implementation and fulfillment.
• Execute daily follow-ups on open contract repair, StarCare and service proposals and address customer objections or concerns.
• Proactively prospect and develop accounts by cold calling and utilizing social media, emails and face to face meetings.
• Identify and network with decision makers of existing national or regional accounts to secure all business opportunities.
• Arrange meetings with relevant decision makers to review maintenance and service opportunities.
• Document all sales activities in Sales CRM to measure performance and update leadership on progress.
• Prepare and present presentations to prospective clients, enlisting the assistance of leadership as needed.
• Negotiate and close on opportunities following the guidelines approved by leadership.
• Work with the Service Operations Team to problem solve any issues that may arise during the relationship with client.

Skills and Experience Needed for Success

• A High School Diploma or equivalent
• 3-5 years B2B experience with a heavy emphasis in selling maintenance plans
• Experience with Microsoft Office products
• Strong skills in relationship building, presentation, problem solving, prospecting and closing
• Adept at managing client expectations through the sales process from program development to service implementation and fulfillment
• Ability to clearly communicate and negotiate in challenging sales situations
• Ability to achieve productivity goals as outlined by organizational metrics

Working Conditions

• Must be able to perform work in a hybrid environment (including office, rooftops, customer spaces and warehouse).
• Must be able to work in extreme weather conditions ranging from extreme cold to extreme heat and other inclement weather circumstances.
• Must be able to carry, set up and climb extension ladders to reach building heights of 20’ +/-
• Must be able to climb a ladder or stairs to get onto a rooftop to conduct a meeting with a customer.
• Must be able to wear a full body harness when necessary for fall protection.
• Repetitive finger/hand/forearm motion necessary for completing data entry.
• Ability to manipulate keyboards, telephone keypads and copy equipment are essential.
• May have multiple hours working on a computer and/or phone and viewing data on a computer screen.
• Travel required as needed, both locally and overnight up to 75% dependent on customer needs and visits to site/customers by car in assigned area.
• May assist out of area as needed which may require traveling by plane.