Commercial Roofing Service Sales

About the role

North American Roofing boasts over 45 years of expertise in providing high-quality flat and low slope commercial roofing solutions across the United States. Specializing in TPO, PVC, and EPDM roofing systems, we excel in delivering durable and energy-efficient roofing solutions tailored to meet the needs of commercial and industrial clients. This role will support growth in major Southeast markets with a focus on selling StarCare services, contract repair, and emergency or disaster response.

Responsibilities

• Execute high-level organizational sales strategies and market growth plans for NAR’s service business.
• Calculate square footages and geometrical properties of buildings to produce accurate estimates of material costs.
• Calculate estimates for service projects and analyze job information to recommend appropriate designs given governing body requirements.
• Develop knowledge of roofing system specs from major manufacturers and product lines.
• Remain current on industry technology and market trends.
• Create a personal business plan to meet and exceed quarterly and annual sales goals.
• Manage client expectations through the sales process, from program development to service implementation and fulfillment.
• Execute daily follow-ups on open contract repair, StarCare, and service proposals, addressing customer objections or concerns.
• Proactively prospect and develop accounts through cold calling, social media, emails, and face-to-face meetings.
• Identify and network with decision-makers of existing national or regional accounts to secure business opportunities.
• Arrange meetings with relevant decision-makers to review maintenance and service opportunities.
• Document all sales activities in Sales CRM to measure performance and update leadership on progress.
• Prepare and present presentations to prospective clients, enlisting leadership assistance as needed.
• Negotiate and close opportunities following leadership-approved guidelines.
• Work with the Service Operations Team to problem-solve issues arising during client relationships.
• Perform other assignments as needed or requested.

Requirements

• High School Diploma or equivalent.
• 3-5 years of B2B experience with a heavy emphasis on selling maintenance plans.
• Experience with Microsoft Office products.
• Strong skills in relationship building, presentation, problem-solving, prospecting, and closing.
• Adept at managing client expectations through the sales process from program development to service implementation and fulfillment.
• Ability to clearly communicate and negotiate in challenging sales situations.
• Ability to achieve productivity goals as outlined by organizational metrics.

Working Conditions

• Hybrid work environment, including office, rooftops, customer spaces, and warehouse.
• Ability to work in extreme weather conditions, ranging from extreme cold to extreme heat and other inclement weather circumstances.
• Must be able to carry, set up, and climb extension ladders to reach building heights of 20’ +/-.
• Must be able to climb a ladder or stairs to access rooftops for customer meetings.
• Must be able to wear a full-body harness when necessary for fall protection.
• Repetitive finger/hand/forearm motion required for data entry.
• Ability to manipulate keyboards, telephone keypads, and copy equipment is essential.
• May spend multiple hours working on a computer and/or phone and viewing data on a computer screen.
• Travel required as needed, both locally and overnight, up to 75% dependent on customer needs and site visits by car in the assigned area.
• May assist out-of-area as needed, which may require traveling by plane.