Roadway Programs Technician 1

About the role

The role involves managing and enhancing the Services provided by NEOGOV, including but not limited to Governmentjobs.com, NEOED.com, PowerDMS.com, and related applications. Responsibilities include providing support services, answering inquiries, troubleshooting issues, and maintaining security.

Responsibilities

• Manage and enhance the Services provided by NEOGOV, including but not limited to Governmentjobs.com, NEOED.com, PowerDMS.com, and related applications.
• Provide support services, answer inquiries, troubleshoot issues, and maintain security.

Requirements

• At least 3 years of experience in IT support or customer service.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with web development tools.

Qualifications

• Experience with cloud-based systems and platforms.
• Knowledge of data management and security best practices.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Skills

• Technical proficiency in web development and software testing.
• Experience with project management tools and methodologies.
• Knowledge of data analytics and reporting tools.
• Strong understanding of user experience design principles.

Benefits

• Competitive salary and benefits package.
• Flexible working hours and remote work options.
• Professional development opportunities and training programs.
• Health insurance and retirement plans.

Pay

$70,000 annually.

Schedule

Full-time, Monday to Friday, 9 AM to 5 PM.