Roadside Assistance Tow Technicians - 2nd Shift

Fleet Location: 800 West 5th Street, Cincinnati OH 45203

About the role

AAA Cincinnati is looking for dependable and empathetic individuals who truly love to help others—whether it's changing a flat tire, jump-starting a car battery, or towing a vehicle—and don’t mind working outside in various weather conditions.

Responsibilities

• Provide lock-out, fuel delivery, battery jump starts, and tire change services using established guidelines and quality control procedures.
• Provide tow and recovery services using established guidelines and quality control procedures (Tow Technicians).
• Mobile Battery Technicians sell, install, test, and perform battery warranty services for Members.
• Communicate with members effectively to keep them informed and ensure their safety.
• Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
• Enter call information accurately into in-truck technology, process payments, handle cash, and complete reports as required.
• Conduct vehicle and equipment inspections, ensuring all are in safe operating condition and meet requirements.
• Ensure the fleet vehicle and all equipment are adequately secured at all times, including when not in use.
• Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.

Requirements

• Must be at least 21 years old.
• Completion of a high school diploma or equivalent.
• Possess and maintain a valid driver’s license for the state where you reside; maintain all state and local licensing requirements.
• Ability to pass a physical examination as required by Department of Transportation and/or Company policy.
• 3 years of experience in an automotive/mechanical environment, or technical school, or a minimum of 3 years of experience in a sales and/or customer service role is preferred.
• Lift and carry equipment weighing up to 75 pounds; bend, kneel, and balance to change tires, inspect, and push vehicles; and use hand tools to provide service.
• Satisfactory pre- and post-employment screening results, including criminal, drug, and motor vehicle screening.
• Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.
• Communicate effectively in writing, verbally, via email, and using assigned technology such as GPS (Global Positioning Systems).
• Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required (may need to adjust your schedule to attend training).

Pay

• Competitive base starting at $23.50/hour. Actual pay will be based on factors such as applicant experience and geographic location.
• 2nd Shift includes an additional 10% shift differential.
• Plenty of overtime during peak season.
• Monthly bonuses (potential to make up to an additional $300 per month).

Schedule

• Full-time 2nd shift (will include weekends).

Benefits

• Over 3 weeks of Paid Time Off.
• 8 paid holidays.
• 401(k) plan with company match up to 7%.
• Medical, dental, vision, and prescription coverage.
• Free AAA Membership.
• Tuition reimbursement up to $5,250 per year.
• Paid training.
• Uniforms and tools provided.
• Up to 2 weeks paid parental leave.
• Paid company holidays.
• Company-provided volunteer opportunities + 1 volunteer day per year.
• Continual learning reimbursement.