Roadside Assistance Technician/Tow Driver

About the role

Join the team committed to driving your career forward. A day-in-the-life of a Roadside Assistance Technician involves operating a service truck or tow truck, utilizing GPS and maps, and performing tasks like providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires. The goal is to ensure 100% member satisfaction by offering excellent customer service.

Responsibilities

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists
• Utilize GPS and maps to locate member breakdown locations
• Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires
• Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive
• Ensure 100% member satisfaction by providing excellent customer service
• Offer value to members through On-the-Go Tow or battery tests / sales
• Support at special events such as parades, travel shows, Car Care or Public Relations events

Requirements

• High school diploma or equivalent and a valid driver’s license
• Age 21 or older
• Valid state driver’s license with minimal driving infractions/incidents (Illinois C-Non CDL required)
• Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties
• Strong customer service skills, including ability to effectively communicate to customers/members and understand the need for meeting & exceeding customer expectations
• Able to lift materials weighing up to seventy-five (75) pounds
• Ability to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)

Qualifications

• High school diploma or equivalent
• Valid driver’s license
• Age 21 or older
• Valid state driver’s license with minimal driving infractions/incidents (Illinois C-Non CDL required)
• Experience using tablets or electronic devices
• Strong customer service skills
• Able to lift up to 75 pounds
• Ability to pass drug screening, MVR, criminal background check and DOT health screenings

Skills

• Customer service skills
• Vehicle maintenance and repair
• GPS and map usage
• Emergency response coordination
• Communication and problem-solving abilities

Benefits

• $1,000 sign-on bonus
• Quarterly Perfect Attendance bonus
• Medical, dental and vision benefits
• 401(k) with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership Discounts, perks, rewards and much more

Pay

Hourly rate at $22.50 for Tennessee. Overtime earning potential at time and a half the hourly wage. Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am.

Schedule

Frequent exposure to road hazards and temperature extremes. Less than 5% of the time in a temperature controlled office environment.