Roadside Assistance Technician/Tow Driver

About the role

This is an on-site position located at 814 B Fessler Lane Nashville, TN 37210. Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

Responsibilities

• Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
• Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.
• Safely tow disabled vehicles following established procedures and towing guidelines.
• Verify AAA membership and deliver outstanding customer service during every interaction.
• Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
• Maintain a clean and professional service vehicle.
• Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures.
• Accurately document daily activities, service calls, vehicle logs, and receipts.
• Maintain DOT certification and an acceptable driving record.
• Achieve goals related to member satisfaction, safety, productivity, and battery services.
• Support community and special AAA events as needed.

Qualifications

• High school diploma or GED.
• Valid state driver's license with minimal driving infractions/incidents.
• Must successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination.
• (Pre-employment and ongoing).
• Strong customer service skills with the ability to communicate effectively and professionally.
• Ability to work independently and make sound decisions in the field.
• Comfortable using GPS, mobile technology, tablets, and electronic applications.
• Ability to lift and move items weighing up to 75 pounds.
• Ability to read and interpret roadside service procedures and member benefits.
• Basic math and recordkeeping skills.
• Ability to successfully complete AAA training programs.
• Commitment to safety and teamwork.

Preferred

• Prior experience providing roadside assistance services such as battery testing, jump starts, lockout assistance, fuel delivery, or tire changes.
• Previous tow truck driving experience.
• Experience operating wheel-lift, flatbed, or dolly towing equipment.
• Commercial driving experience.
• Automotive knowledge or mechanical aptitude.
• Must be 21 years of age or older.

Work Environment

This is a highly active, field-based position providing roadside service directly to AAA members. Employees spend up to 95% of their time outdoors and on the road, working in varying weather conditions and around traffic environments. Less than 5% of the role is performed in a traditional office setting. Safety is always the top priority, and team members are provided training and resources to perform their duties successfully.

Compensation & Benefits Overview

• Hourly rates starting at $22.50 per hour.
• Overtime opportunities paid at time-and-a-half.
• Shift differentials: 5% premium for hours worked between 5:00 PM - 11:00 PM/10% premium for hours worked between 11:00 PM - 5:00 AM.
• $1,000 Sign-On Bonus, paid in installments at 90 and 180 days of employment.
• $250 Quarterly Perfect Attendance Bonus.
• Fully paid training to help you build the skills needed for success.

Benefits

• Health & Wellness: Medical plans with multiple coverage options, including HSA eligibility. Prescription drug coverage. Dental and vision benefits. Employee Assistance Program (confidential support services).
• Financial Protection & Insurance: Company-paid basic life insurance. Optional supplemental life insurance and dependent coverage. Short-term and long-term disability coverage. Critical illness, accident, and pet insurance options.
• Retirement & Savings: 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service. Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.