Roadside Assistance Technicians - 2nd Shift

About the role

AAA Cincinnati is seeking dependable and empathetic individuals who provide lock-out, fuel delivery, battery jump starts, and tire change services, tow and recovery services, mobile battery technician services, and participate in special events to promote the brand.

Responsibilities

• Provide lock-out, fuel delivery, battery jump starts and tire change services using established guidelines and quality control procedures.
• Provide tow and recovery services using established guidelines and quality control procedures (Tow Truck Driver position).
• Sell, install, test, and perform battery warranty services for Members.
• Communicate with members effectively to keep them informed and to ensure their safety.
• Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
• Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.
• Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met.
• Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.
• Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.

Requirements

• Must be at least 21 years old.
• Completion of a high school diploma or equivalent.
• Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.
• Ability to pass a physical examination as required by Department of Transportation and/or Company policy.
• Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service.
• Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
• Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.
• Communicate effectively in writing, verbally, via email and using assigned technology such as GPS (Global Positioning Systems).

Qualifications

• 3 years of experience in an automotive/mechanical environment, or technical school or a minimum of 3 years of experience in a sales and/or customer service role is preferred.

Skills

• Customer service skills.
• Communication skills.
• Physical stamina and strength.
• Computer literacy.

Benefits

• Competitive base rate of $21/Hour to $22.50/Hour (based on position and experience).
• PTO plan.
• Adequate health insurance benefits.
• Overtime and monthly bonus opportunities.
• 8 Paid Holidays.
• 401(k) plan with company match.
• Medical, Dental, Vision and Prescription Coverage.
• FREE AAA Membership.
• Tuition Reimbursement.
• Paid Training.
• Uniforms and tools provided.

Pay

Competitive base rate of $21/Hour to $22.50/Hour (based on position and experience).

Schedule

3:00PM to 11:00PM (Schedule will include weekend, days off TBD with management)

Now hiring for Full Time 2nd Shift (will include weekends)

2nd Shift includes an additional 10% Shift Differential

Plenty of overtime during peak season

Monthly bonuses (potential to make up to an additional $300 per month)

Over 3 weeks of Paid Time Off

8 Paid Holidays

401(k) plan with company match