RN Triage - Medical Group Central Triage

Position: RN Triage - Medical Group Care Team Redesign Location: Arlington Heights, IL Part Time: 40 hours/week Office Hours: Monday - Friday, rotating Saturdays Responsibilities Include Reviewing patient messages and communicating via phone or MyChart to assess care needs.Conducting telephone assessments using nursing skills, providing home medical advice, and directing patients to appropriate care levels or emergency services based on protocols.Evaluating patient understanding, documenting interactions in EMR, and making clinical decisions utilizing available resources.Arranging appointments, consulting with physicians, and managing high-risk cases requiring urgent attention.Delivering excellent customer service, addressing concerns promptly, and facilitating care coordination and quality initiatives. Qualifications & Skills Current Illinois RN license and CPR certification.Minimum three years of RN experience; telephone triage experience preferred.Office RN and BSN preferred.Strong communication skills, ability to handle high-stress situations, and physical ability to perform duties. Key qualities include being a self-starter, proficient in English, and capable of standing, walking, and lifting as needed.