RN Triage - Medical Group Central Triage

Role Overview: This position is for an RN Triage within a Medical Group Care Team, focused on patient assessment and care coordination. Key Responsibilities Review patient messages, conduct telephone assessments, and provide appropriate medical advice or direct patients to the proper care setting.Evaluate patient conditions using nursing skills, review medical records, and determine urgency for care, including emergency referrals when necessary.Communicate effectively with patients and caregivers, ensuring understanding of instructions through teach-back methods.Coordinate care by scheduling appointments, consulting with physicians, and participating in quality initiatives and care activities.Deliver excellent customer service by addressing concerns and relaying pertinent information to clinical staff. Qualifications And Skills Current Illinois RN licensure and CPR certification.At least three years of RN experience, with preferred telephone triage background.Office RN and BSN are advantageous.Ability to handle high-stress situations, stand/walk/sit for extended periods, lift up to 40 lbs., and communicate effectively in English. Additional Information: The role offers competitive hourly pay, benefits including medical, dental, vision, tuition reimbursement, retirement plan with match, paid time off, and career development opportunities. The organization emphasizes a culture of connection, diversity, and professional growth, committed to providing high-quality, community-focused care.