RN Triage - Medical Group Central Triage

About the role

Registered Nurse - Central Triage/Medical Group

Responsibilities

• Triages patient calls, manages health concerns via phone, and provides patient education following physician protocols.
• Supervises Medical Assistants in prescription refills and prior authorizations.
• Communicates lab results, messages, and telehealth reports accurately and promptly.
• Performs preliminary assessments, including vital signs and subjective data, using approved protocols.
• Identifies urgent issues requiring immediate attention, such as chest pain or behavioral health crises.
• Enters detailed notes into EMR, ensuring professional, sensitive communication to enhance patient satisfaction.
• Instructs patients on home care procedures and prepares them for upcoming visits.
• Providing professional patient communication and support.
• Managing triage protocols and patient assessments.
• Ensuring accurate documentation and timely communication of patient information.
• Supervising team members in medication-related tasks.

Qualifications

• Diploma in Nursing required; Bachelor’s preferred, with extensive medical terminology knowledge.
• State licensure in Illinois required.
• Minimum of three years RN experience; one year in telephone triage preferred.

Skills

• Strong communication, assessment, and crisis management skills.