RN Trainer (Contract)

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

About the role

Temporary trainer position to support seasonal ramp. This is a contract role.

Qualifications

• RN (Required)

Skills

• Strong clinical judgment and case management expertise
• Ability to ensure readiness to production by validating OJT/nesting performance against client expectations
• Skilled in coaching, mentoring, and performance feedback, particularly during nesting and JIT phases
• Knowledge of Medicare and Medicaid program requirements and payer criteria
• Ability to design and deliver refresher/upskilling modules based on client needs, NPS trends, and Quality opportunities
• Proficiency in training documentation, reporting, and administrative accuracy
• Instructional design awareness: able to recommend curriculum enhancements to clients based on learner feedback and performance data
• Strong communication and presentation skills, with the ability to simplify complex concepts
• Collaboration and stakeholder management with clients, operations, and quality teams
• Effective time management and workload prioritization in a fast-paced environment

Responsibilities

• Facilitate new hire, upskilling, refresher, and ongoing training in classroom and/or virtual environments
• Deliver just-in-time (JIT) and nesting/OJT support, coaching learners on client processes and expectations in real-world program contexts
• Complete and maintain certification through the client-led Train-the-Trainer program
• Prepare and submit training reports, scorecards, nesting dashboards, and certification trackers accurately and on time
• Maintain training documentation and materials, ensuring alignment with client requirements and program standards
• Manage training schedules, logistics, and learning resource inventories
• Monitor learner progress through case simulations, knowledge checks, and performance metrics
• Provide feedback, coaching, and remediation during nesting/OJT to ensure learners meet clinical and operational standards before production sign-off
• Partner with Operations and Quality teams to embed client program requirements into training delivery
• Provide recommendations to clients for curriculum enhancements based on learner feedback, operational performance, and compliance needs
• Design and deliver refresher and upskilling modules based on client updates, NPS trends, or Quality opportunities
• Stay current with payer policies, client requirements, and best practices in adult learning
• Coach and facilitate training in case handling, effective call management, and customer experience performance (including NPS)

Location

Work@Home, United States of America