RN Clinical Support Team Leader/Supervisor (Full-Time 1.0/Days)

About the role

Full-time position (40 hours per week) working days, with no holidays or weekends required. Occasional travel to other locations may be needed.

Responsibilities

• Supervises support staff who answer calls and assist with challenges for field staff at all locations
• Ensures field staff get fast, reliable support so they can focus on patient care by tracking response times and issue resolution rates
• Works with providers and acts as a clinical resource for complex symptom management
• Resolves patient and/or family grievances efficiently
• Works with Clinical Directors and V.P. to fix recurring challenges reported by field staff
• Works with external vendors to assure the highest quality of their product and services
• Assures adequate ordering of Medical Supplies by reviewing on-line orders as needed
• Hires, trains, and supports team members to deliver high-quality internal and external customer service providing mentorship and leading the onboarding
• Ensures all support operations follow state and federal regulatory requirements
• Conducts audits on clinical documentation to ensure strict adherence to the Medicare Conditions of Participation (CoPs) and state regulations

Qualifications

• Associates degree required
• RN License required
• 2 Years Of Clinical Hospice Experience Required