RN, Clinical Educator

Job Responsibilities and Performance Standards

• Assesses, plans, implements and evaluates training and competency development initiatives that align with the populations served and learning gaps identified.
• Sets forth an annual plan to support safe and high quality patient care, including identifying training programs needed based on ongoing skills assessment, regulatory (HRSA, Joint Commission, DPH, Mass Health contracts, etc.) requirements, and new program development initiatives.
• Collaborates with subject matter experts in order to design training content and leverages these experts to drive training efforts in their area of expertise.
• Designs, implements and evaluates new staff orientation and on-boarding programs that align with the learning needs of new hires, including their progression toward independent practice.
• Ensures preceptor programs are designed to reflect evidence-based models and applicability to GLFHC's needs and patient populations.
• Continuously assesses and improves the quality of the preceptor programs based on input from preceptors, new hires, leadership, etc.
• Safeguards the preceptors identified for nursing and MA orientation to ensure they are practicing at their highest proficiency and clinical judgment.
• Serves as a collaborative partner with HR and the VP of Workforce Development to coordinate placement of students and interns, based on aligned needs and learning opportunities.
• Oversees CPR certification program and serves as a liaison to the external vendor (American Heart Association) to ensure proper documentation and tracking is completed.
• Provides EMR training to the extent it aligns with clinical practice scope for nurses and MAs. May contribute to organizational EMR training needs, with approval from the DON or CNO.
• Stays current on latest evidence-based practice protocols applicable to GLFHC's population and American Academy of Ambulatory Nursing standards.
• Contributes to the development of clinical policies and ongoing revision of clinical policies and practice guidelines.
• Serves as the primary point of contact for online triage applications that guide triage practice.
• Plays a key role in survey preparation, including assessing compliance gaps with standards related to practice, patient safety, and documentation.
• Supervises and delegates to the Clinical Support Coordinator to ensure training materials, training schedules/logistics, training evaluation and other programmatic details are addressed and closed.
• Serves on committees that require clinical input and/or input based subject matter expertise and scope of practice.
• Serves as the primary education liaison as applicable within Mass League/NACH forums and communicates locally as needed.
• Travel between sites is required.

Qualifications

• Experience: Minimum 5-7 years practicing in acute care, ambulatory care, health center, other settings that care for complex high-risk chronic populations. Minimum 2 years in a training and education role in a healthcare setting targeting nursing, assistant staff, MAs or other support staff to the delivery of nursing care.
• Experience: Working in staff development programs, orientation and on-boarding initiatives as directed by nursing leadership.
• Education: A valid Massachusetts nursing license is required. Bachelor's in Nursing required. Master’s Degree in Nursing Education highly desirable. Certified Nurse Educator credential is desirable.

About the Role

Established in 1980, the Greater Lawrence Family Health Center, Inc. (GLFHC) is a multi-site, mission-driven, non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to a culturally diverse population throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.