RN Call Center

Responsibilities

• Perform telephonic symptom assessment and triage using evidence-based protocols to ensure appropriate care and disposition.
• Document patient interactions accurately in the EMR and educate callers on virtual care, provider referrals, and available community resources.
• Deliver excellent customer service while maintaining confidentiality, sound judgment, and effective communication with diverse populations.
• Thrive in a fast-paced call center environment by multitasking, adapting to changing staffing needs, and supporting team and operational goals.
• Adhere to organizational policies, safety guidelines, and change initiatives while assisting with additional duties as assigned.

Qualifications

• Education: Graduate from an accredited nursing program.
• Experience: 1-2 years clinical experience in home care and/or ambulatory care.
• Licenses/Certifications: Unrestricted Iowa or practicing state license and secondary licensure to perform role in UPH service areas.