Registered Nurse - Call Center

Duties/Responsibilities

• Answer inbound and/or make outbound patient calls
• Perform telephonic nursing assessments and triage patient concerns
• Provide health education, medication guidance, and symptom management advice within scope of practice, crisis intervention and suicide risk assessment
• Utilize clinical protocols and decision-support tools to determine appropriate level of care
• Document all interactions accurately in the electronic health record (EHR)
• Career coordination with physicians, care managers, pharmacies, and other healthcare providers
• Escalate urgent or complex cases to appropriate clinical staff per protocol
• Maintain compliance with HIPAA, company policies, and nursing standards
• Meet productivity, quality, and patient satisfaction benchmarks

Physical Requirements

• Minimal exposure to blood, body fluids or tissues
• Frequent ergonomic risk for repetitive motion impairment
• Moderate physical exertion (bending, lifting, twisting) in the work area

Required Qualifications

• Minimum 1–2 years of clinical nursing experience (acute care, primary care, or triage preferred)
• Prior call center, telehealth, or utilization management experience preferred
• Certificate or Professional License: Active, unrestricted RN or LPN Indiana license (state requirements apply)
• CPI (Crisis Prevention Intervention) - certification must be obtained after hire and prior to providing direct patient care. This certification must be maintained and kept current through employment.
• BLS (Basic Life Support) and First Aid - certification must be obtained after hire and prior to providing direct patient care. This certification must be maintained and kept current through employment.
• Must be a minimum 21 years of age