Call Center Registered Nurse
Why Choose AssistRx
Competitive Compensation: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary
Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications
Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives
Career Growth: We prioritize a "promote from within mentality". We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization
Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry
Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible.
Responsibilities
- Provide and document clinical call center services for patients
- Provide education and support to patients related to the product and the self-injection technique for the product
- Follow all processes and call scripts established by the manufacturer for the program in order to meet all regulatory requirements
- Acts as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label
- Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer
- Receive inbound phone calls and make outbound phone calls to patients
- Support patients through injection training and education by setting proper expectations of treatment
- Document all inbound and outbound calls and other activities within the program database
- Other tasks as necessary
Requirements
- Education required: Registered Nurse (BSN or RN); valid nursing license (compact accepted)
- Education preferred: BSN
- Years of experience required: 2 years nursing experience combined with at least 3 years of other clinical experience
- Specific type of experience required: Computer literacy and good keyboard skills
- Knowledge of Microsoft Word
- Products a plus
Benefits
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance
Pay
TBD
Schedule
TBD
Qualifications
N/A
Skills
N/A
Benefits
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance
Benefits
- AssistRx, Inc. is proud to be an Equal Opportunity Employer.
- All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
- All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
- Sponsorship and/or work authorization is not available for this position.
- AssistRx does not accept unsolicited resumes from search firms or any other vendor services.
- Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.