RMC Sales & Dispatch Manager

Key Responsibilities

• Sales & Market Development - Develop and grow a profitable book of business
• Execute pricing strategies including formal and silent increases
• Build and maintain strong customer relationships
• Identify and pursue new business opportunities
• Maintain account and territory plans
• Provide forecasts and market intelligence
• Dispatch & Operations Leadership - Lead and manage the RMC Dispatch Center
• Ensure on-time delivery and efficient truck utilization
• Use demand graphing tools to optimize performance
• Cook up with plant, fleet, and QC teams
• Improve morning peak and afternoon utilization
• Drive proactive dispatch planning
• Customer Experience - Own customer satisfaction and issue resolution
• Ensure responsiveness and reliability
• Set clear expectations with customers
• Financial Accountability - Achieve revenue, margin, and volume targets
• Track KPIs (yards/truck, loads/day, cycle times)
• Support budgeting and forecasting
• Cross-Functional Collaboration - Align with sales, operations, QC, and accounting
• Ensure profitable execution of work sold
• Team Leadership - Develop and manage dispatch coworkers
• Build accountability and performance culture

Qualifications

• Education & Experience - Bachelor’s degree preferred; 5+ years relevant experience; industry experience preferred
• Technical Skills - Excel proficiency; Dispatch/CRM systems (Command Alkon preferred); Sales forecasting
• Working Knowledge - Concrete mix designs; Logistics and fleet optimization; RMC cost structure
• Core Competencies - Decision-making under pressure; Operational awareness; Strong communication; Accountability mindset

Success Profile

• Improved fleet utilization
• Increased afternoon production
• Margin expansion
• Improved delivery performance
• High-performing dispatch team

What Is a NESL Career

BUILD AMERICA - Our work goes directly toward rebuilding America's infrastructure

Contribute to a sustainable future improving the lives of people and communities we serve.

Collaborate in an open culture where sound values and dedicated people come together for greater results.

Thrive in a people-driven family owned company with countless opportunities to learn and grow.

New Enterprise Stone & Lime Co., Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law.

New Enterprise Stone & Lime Co., Inc. is a background screening, drug-free workplace.

All qualified applicants are encouraged to apply.

New Enterprise Stone & Lime Co., Inc. is an Equal Opportunity Employer.

All qualified applicants are encouraged to apply.