Sales & Service Manager

Responsibilities

• Receive and respond to all customer inquiries.
• Negotiate and capture all profitable Rooms & Catering business.
• Prepare and send requested proposals and contracts to designated potential clients.
• Cook up marketing collateral to clients and guests; which may include menus, meeting room layout & seating capacity diagrams, and similar.
• Coordinate all details pertaining to room lists, including room types, shared rooms, room locations, handicap-accessible rooms, room billing, etc.
• Educate Event Planners on hotel procedures, such as meal guarantees, set-up styles, payment terms, available hotel services, etc.
• Coordinate all details to appear on each “Event Order.” Details to coordinate may include meeting room set-up specifications, banquet food & beverage items, audio/visual equipment & billing details.
• Distribute final Rooming Lists and Banquet Event Orders to all applicable service staff, including the Banquet Service Staff, the Food Preparation Staff and the Rooms Division.
• Conduct site inspections.
• Entertain qualified potential clients in accordance with Sage Hospitality policies.
• Document and report all sales activities as required.
• Maintain an active list of top accounts to ensure continuous relationship building activities.
• Perform other services and duties as requested.
• May be called on to host functions and participate in, or conduct sales blitzes, travel and work extended hours to achieve departmental goals.
• Sell and service all small group business along with catering only, that are 12 people or less.
• Solicit, close and contract wedding business using strong negotiating skills and creative selling techniques.
• Attend regular networking events to help build brand awareness.
• Partner with the Banquet & Culinary teams in providing a customer experience that exceeds the customers' expectations.
• Effectively use sales resources and administrative staff.
• Contribute to the health and strength of a dynamic team culture.
• Communicate event details and requirements with and provide input to team members to execute catering events effectively.
• Monitor client satisfaction scores in staff helpfulness, food quality and overall event while leading by example to exceed brand pillars.
• Prepare and execute sales contracts, event orders, group resumes to ensure quality product delivery and customer satisfactions.
• Coordinate all details to appear on each "Banquet Event Order." Details to coordinate & service include meeting room set-up needs, banquet food & beverage items, Meeting or Event agenda/timelines, audio/visual equipment needs & billing details.
• Exercise excellent communication, presentation, organization, time management and listening skills.

Qualifications

• Requires knowledge of the hotel's policies and procedures and the ability to determine course of action based on these guidelines.
• Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations.
• Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.
• Ability to drive to outside sales calls.
• Excellent comprehension and literacy required to develop marketing plan, create menus and programs, etc.
• Prefer 1-2 years previous hotel experience.
• Marketing experience in the travel and tourism industry desirable, with a demonstrated ability to lead and manage large scale initiatives.