RMA- Repair/Refurbishment Tech

About the role

Receives, inspects, tests, and repairs customer returns to the component level in a prompt and timely manner.

Responsibilities

• Receive and inspect customer returns per process.
• Data entry in spreadsheets and databases.
• Communicate with customer at a technical level via email and web application.
• Manage transactions through ERP systems and/or other web-based systems.
• Mechanical disassembly/reassembly of customer units down to the PCB level.
• Troubleshoot and test customer products to the component level using digital multi-meter, power supplies, and customer testing systems as required to diagnose and repair product.
• SMT soldering of components using a hot air rework station and soldering iron on customer equipment.
• Research inconsistencies and correct if necessary.
• Operate within standard operating procedures as defined in the business’s production manuals.
• Consistent follow-up on unresolved warranty and out-of-stock issues.
• Flexibility to work on special returns.
• Multitask multiple projects.
• Other duties as assigned.

Requirements

• Experience working with customers handling returns, repairing, and distribution of customer product.
• Ability to lift up to 25 pounds.

About Scanfil

Our global network offers attractive career and development opportunities in a number of countries. Inspiring atmosphere and care for the well-being of employees are things you experience at Scanfil every day. We have a motivating work environment that lets you grow as an individual. Scanfil is the place where we grow!

The key to our success is having skilled employees who are committed to staying one step ahead of our competitors. We believe in working together but recognize individual accomplishments. We encourage our employees to challenge themselves and their colleagues and to look for new innovative solutions.