RMA Test/Repair Technician

Duties and Responsibilities

• RMA Processing & Product Handling
• Track and prioritize incoming assemblies and finished goods for testing and repair to meet turnaround expectations.
• Properly receive, handle, and log returned products to ensure traceability and accuracy.
• Clean assemblies and components using approved methods to prepare for testing and evaluation.
• Perform mechanical disassembly and reassembly of products to access internal electronic components.
• Testing, Diagnosis & Repair
• Execute functional and electrical testing on electronic assemblies and finished goods using standard test equipment.
• Interpret test results to diagnose faults and identify root causes of failure.
• Perform component-level troubleshooting, repair, and replacement as needed.
• Utilize schematics, work instructions, and technical documentation to guide testing and repair activities.
• Make informed decisions regarding repairability versus scrap, based on company guidelines and cost considerations.
• Documentation & Reporting
• Accurately document all test results, repairs performed, and findings within company systems.
• Generate detailed test and validation reports to support warranty claims, customer communication, and internal analysis.
• Maintain records of common failure modes and contribute to continuous improvement efforts.
• Process & Quality Improvement
• Develop and follow standardized test procedures for multiple product lines.
• Identify trends or recurring issues and communicate findings to cross-functional teams (engineering, quality, customer support).
• Support root cause analysis and breakdown analysis activities to improve product reliability.
• Assist in refining work instructions, test procedures, and repair processes as needed.
• Inventory, Tools & Workspace Management
• Identify and cross-reference electronic components and replacement parts.
• Maintain organization and storage of components, assemblies, and repair materials.
• Monitor and maintain inventory of test/repair supplies, tools, and consumables; request replenishment as needed.
• Ensure the test/repair area is clean, organized, and compliant with safety and quality standards.
• Collaboration & Communication
• Work closely with team members to ensure timely completion of repairs and return of products to customers.
• Communicate technical findings clearly to non-technical stakeholders when needed.
• Participate in team meetings and support cross-functional initiatives related to product quality and customer experience.

Qualifications & Competencies

• High School Diploma or equivalent required.
• 2+ years of experience in electronics testing, troubleshooting, or repair preferred.
• Strong understanding of basic electrical principles and ability to interpret electrical schematics.
• Experience using electronic test equipment (e.g., multimeters, oscilloscopes, power supplies) for analysis and troubleshooting.
• Proficiency in soldering and de-soldering techniques.
• Demonstrated ability to perform root cause analysis and breakdown analysis.
• Strong attention to detail and problem-solving skills.
• Effective written and verbal communication skills.
• Ability to work independently as well as part of a team in a fast-paced environment.

Working Conditions

• This position operates in a technical lab environment with exposure to electronic assemblies, testing equipment, and standard repair tools. The workspace is climate controlled.
• Schedule: Monday - Friday, 1st shift.

Physical Requirements

• The employee is occasionally required to stand, walk and stoop, or crouch.
• The employee may need to lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.