RMA Repair Technician

Nature of Duties

• Diagnose returned products, assemblies, and components down to the component or board level.
• Perform diagnostic testing and failure analysis to determine the root cause of defects.
• Perform necessary hardware repairs, calibrations, or part replacements according to manufacturer guidelines.
• Write detailed failure analysis reports and update repair logs
• Help in maintaining and establishing processes and procedures to ensure that RMA’s are processed and closed in a timely manner
• Efficiently prioritize and manage multiple requests simultaneously
• Escalate problems as appropriate
• Driving cost reductions through product and process improvements
• Continuous quality improvement in Rolled Throughput Yield (RTY)
• Collection of data and the correlation of failures, driving the actions required to solve the issues to root cause.
• Ensures the product is exceeding our customer requirements of quality, reliability, and our internal goals of cost and delivery

Education and Experience

• Technical diploma, associate’s degree in electronics/engineering, or equivalent hands-on experience.
• 5 years of experience in electronic manufacturing environment preferred
• Minimum of 3 years in hardware repair, warranty administration, or reverse logistics operations.
• Working Knowledge of Six Sigma and Greenbelt Tools
• Proficiency with soldering, SMT & Electronic manufacturing processes
• Experience handling and testing of RF components
• Familiarity with ERP systems (e.g., SAP, Oracle) and MS Office (especially Excel).