RMA Repair Technician

Nature Of Duties

• Diagnose returned products, assemblies, and components down to the component or board level.
• Perform diagnostic testing and failure analysis to determine the root cause of defects.
• Perform necessary hardware repairs, calibrations, or part replacements according to manufacturer guidelines.
• Write detailed failure analysis reports and update repair logs.
• Help in maintaining and establishing processes and procedures to ensure that RMA’s are processed and closed in a timely manner.
• Efficiently prioritize and manage multiple requests simultaneously.
• Escalate problems as appropriate.
• Drive cost reductions through product and process improvements.
• Continuous quality improvement in Rolled Throughput Yield (RTY).
• Collect data and the correlation of failures, drive the actions required to solve the issues to root cause.
• Ensure the product is exceeding our customer requirements of quality, reliability, and our internal goals of cost and delivery.

Education And Experience

• Technical diploma, associate’s degree in electronics/engineering, or equivalent hands-on experience.
• 5 years of experience in electronic manufacturing environment preferred.
• Minimum of 3 years in hardware repair, warranty administration, or reverse logistics operations.
• Working Knowledge of Six Sigma and Greenbelt Tools.
• Proficiency with soldering, SMT & Electronic manufacturing processes.
• Experience handling and testing of RF components.
• Familiarity with ERP systems (e.g., SAP, Oracle) and MS Office (especially Excel).