Risk Services Coordinator

About the role

The Risk Services Coordinator supports the day-to-day administration of workers’ compensation claims and serves as a valuable resource for injured employees and external claims partners. This role requires frequent phone and email communication, accurate recordkeeping, and detailed documentation of claim activity.

Responsibilities

• Serve as a liaison between injured employees, claims adjusters, and medical providers to support a smooth claims experience.
• Manage and distribute incoming correspondence, ensuring timely handling of important documents.
• Cookout subpoena requests and legal documentation while maintaining confidentiality.
• Support claims adjusters and legal counsel by gathering and providing requested information.
• Maintain accurate claim records and coding in internal systems and with our Third-Party Administrator.
• Prepare wage statements and workers’ compensation documentation.
• Complete and submit state-specific workers’ compensation forms as needed.
• Coordinate medical bill submissions and respond to provider billing inquiries.
• Manage the distribution of required medical panel postings and workers’ compensation notices.
• Partner with restaurants, adjusters, nurse case managers, and internal teams to communicate employee work status updates.
• Collaborate with the Benefits team to support leave-of-absence processes and accommodations.
• Prepare and distribute personnel records and supporting documentation while ensuring data privacy and compliance.

Requirements

• Bilingual in English and Spanish, with the ability to read, write, and speak both languages fluently.
• Minimum of 1 year of experience working in a professional office environment.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Able to type a minimum of 35 words per minute with a high degree of accuracy.
• Strong organizational skills and exceptional attention to detail.
• Excellent verbal and written communication skills, including professional phone etiquette.
• Able to effectively manage multiple projects and competing priorities simultaneously.
• Strong time management skills with the ability to meet deadlines in a fast-paced environment.
• High school diploma or equivalent required.

Qualifications

• Experience within restaurant operations preferred.

Skills

• Empathetic and Service-Driven
• Organized and Accurate
• Adaptable
• Relationship Builder

Benefits

• Medical, Dental & Vision
• Eligible for benefits first day of the month following date of hire
• 401K with company match
• 3 weeks of vacation which increases to 4 weeks starting in your 5th year
• 5 days of sick time per year (first year prorated)
• Tuition Reimbursement of $2,500 for qualified programs
• Adoption Assistance Benefit of $2,500
• 25%-35% discount when dining as a guest
• Reusable gift card loaded annually for your dining enjoyment

About the Company

Named to FORTUNE Magazine’s “100 Best Companies to Work For®” list every year since 2014, The Cheesecake Factory Incorporated is a leader in experiential dining. We are culinary-forward and relentlessly focused on hospitality. Delicious, memorable experiences created by passionate people—this defines who we are and where we are going. We currently own and operate over 370 restaurants throughout the United States and Canada under brands including The Cheesecake Factory®, North Italia®, Flower Child® and a collection of other FRC brands. Internationally, 35 The Cheesecake Factory® restaurants operate under licensing agreements. Our bakery division operates two facilities that produce quality cheesecakes and other baked products for our restaurants, international licensees and third-party bakery customers. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities. #SoCheesecake #LifeAtCheesecake To notify of a non-compliant job posting, please send a notice to ats@thecheesecakefactory.com