Risk Management Specialist

About the role

The Risk Management Specialist supports the Orlando site client's engagement by helping maintain a secure, compliant, audit-ready operating environment. This role is responsible for coordinating, validating, documenting, and escalating physical security, access control, data handling, site readiness, and risk management activities.

Responsibilities

• Conduct periodic access audits to validate that only authorized associates, contractors, vendors, and visitors have access to the client's controlled areas, client data, secure rooms, bypass doors, MDF rooms, and other restricted areas.
• Coverage of alarm arming, disarming, monitoring, and response, including recurring training on alarm response, controlled area entry, visitor handling, escalation, and site-specific post orders.
• Confirm CCTV cameras are positioned properly to support secure area monitoring, entry point visibility, and client-required physical security coverage.
• Partners with site leadership to complete annual policy reviews emphasizing proper handling, storage, and disposal of confidential data.
• Manage documentation of physical penetration tests, control testing, remediation plans, evidence collection, and closure validation using approved templates and required documentation standards.
• Identify security training and development needs based on audit findings, control failures, incidents, trends, or recurring procedural gaps.
• Prepare concise reports, audit summaries, issue logs, trend updates, and remediation status updates for leadership review.
• Maintain organized records of audits, testing, training validation, incident response support, corrective actions, approvals, and required compliance evidence.
• Escalate urgent risks, suspected policy violations, control failures, unauthorized access concerns, or potential data exposure issues according to established procedures.

Requirements

• Strong attention to detail, documentation discipline, and follow-through.
• Ability to interpret and apply operational, physical security, access control, data handling, and compliance procedures.
• Strong communication skills with the ability to work professionally with site leadership, associates, vendors, Information Security, Compliance, Facilities, IT, and client-facing stakeholders.
• Sound judgment, discretion, and ability to handle sensitive and confidential information appropriately.
• Strong organizational skills with the ability to manage recurring audit schedules, evidence requests, issue tracking, and competing priorities.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Experience in a BPO, contact center, regulated client environment, financial services support environment, or controlled production environment is strongly preferred.
• Experience with access control systems, CCTV review, security vendors, badge management, audit documentation, or incident escalation processes is preferred.

Skills

• Ability to conduct audits, review logs, identify discrepancies, document findings, and follow up on remediation items.
• Ability to work independently while maintaining alignment with leadership direction, enterprise policies, and client-specific requirements.