Risk Investigations Specialist - Trust & Safety

About the role

This role will work with the client’s Offline Risk’s team to help monitor and mitigate offline risks to the company as well as their user base. You will be tasked with mitigating risks associated to organized crime, human trafficking and other offline crimes.

Responsibilities

• Maintain a comprehensive understanding of offline risk factors such as human trafficking, organized crime, and other concerns within the client's operational landscape.
• Use internal data, OSINT, and third-party intelligence to search for undiscovered instances of abuse and offline risk.
• Pull actionable insights from large datasets to develop new strategies for mitigating/stopping criminal activities.
• Communicate findings to management and product teams to enhance decision-making processes.
• Collaborate closely with trust product and engineering teams to implement strategies and products to better mitigate emerging safety risks.
• Lead and support intricate investigations involving large datasets and multiple stakeholders.
• Engage in project ideation and definition, working on collaborative initiatives with global partners to address offline risk concerns.
• Develop investigative frameworks and methodologies that can be integrated into existing trust practices.
• Contribute to the development of new enforcement policies aimed at mitigating emerging threats.
• Continuously monitor known risk trends, both during onboarding and post-onboarding phases, and propose enhancements to minimize safety risks.
• Contribute to the refinement of automated monitoring and alert systems to detect abnormalities in customer behavior and improve risk-rule efficiency.

Requirements

• Minimum 5 years of investigative experience, preferably working for a major technology or travel company.
• Subject matter expertise of organized crime e.g. human trafficking, drug trafficking a plus.
• Experience in monitoring and mitigating offline safety risks a plus.
• Ability to conduct deep dive, specialist investigations and interrogate both technical and behavioral signals.
• Intermediate SQL level; clear understanding of SQL, possesses the ability to edit and write simple to semi-complex queries.
• Experience with data analysis tools and techniques, utilizing data insights to inform risk management decisions.
• Previous experience in trust & safety, fraud detection, or risk management within a user-centric platform.
• Understanding of criminal applications of technology preferred.
• Track record of analyzing and mitigating high-impact threats and threat actors.
• Proven ability to apply analytical and statistical methods to address real-world challenges using extensive data.
• Experience managing projects with organization-wide implications and collaborating with cross-functional stakeholders across multiple locations and time zones.
• Excellent communication and presentation skills, including the ability to convey complex data and insights to diverse audiences effectively.
• Strong team player, able to work closely with your team and help the program thrive beyond just your own personal work.

Benefits

• Medical Benefits
• Dental Benefits
• Vision Benefits
• Life and AD&D
• Voluntary Life and AD&D
• Disability Benefits
• Voluntary Benefits
• 401 (K) Retirement
• Nationwide Pet Insurance
• Employee Assistance Program

Pay

The base salary range for this position is $100,000 - $110,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience.

Schedule

Remote but requires the candidate to be on the West Coast or working West Coast Hours.