RFC Operations Supervisor

Build Your Career with Ashley Furniture - Where Innovation Meets Comfort Who We Are:At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business — we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business. If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board. Summary: The Retail Fulfillment Center (RFC) Operations Supervisor leads and develops a team of Ashley Associates with focus on motivating, mentoring, and coaching the team to achieve the highest levels of safety, quality, attendance, performance, and productivity. This position is responsible for engaging the team and providing associates with the tools needed for success while driving productivity and efficiency through data-driven decisions and analytical problem solving. The RFC Supervisor is accountable for all safety, quality, productivity, process improvement, and performance management for the assigned process path. Responsibilities:Safety Leadership & OSHA ComplianceChampion safety programs and OSHA compliance; conduct safety walks, validate incidents, and document findingsLead safety meetings, training, and process improvement events to reduce workplace hazardsInvestigate incidents, implement corrective actions, and enforce PPE use and safety protocolsInventory Integrity & ControlControl inventory accuracy through systematic monitoring, auditing, and cycle countingPartner with Inventory leadership to address gaps and create action plans for systemic issuesTrain team members on proper inventory handling and documentation proceduresProcess Improvement & Continuous ImprovementLead Kaizens, system upgrades, safety blitzes, and efficiency initiativesCoach LEAN and continuous improvement methodologies; validate and quantify financial gainsImplement best practices to optimize workflows and track improvement metricsCross-Functional Collaboration & CompliancePartner with cross-functional teams to ensure effective flow, quality standards, and regulatory complianceCollaborate with Quality, Safety, HR, and Inventory to optimize operations and close process gapsTeam Leadership & Employee DevelopmentMake employment decisions including hiring, promotions, corrective actions, and terminationsManage employee performance through coaching, mentoring, performance reviews, and trainingAudit SOPs, maintain time-keeping records, and facilitate employee growth through meetings and learning opportunitiesFoster a positive team environment focused on accountability and engagementResource Management & OptimizationOptimize equipment, facilities, employees, methods, and materials to meet operational demandsMonitor costs, productivity metrics, and staffing levels; coordinate equipment maintenanceCore Values DemonstrationDemonstrate Company Core and Growth Values; model expected behaviors and hold team accountable Qualifications:High school diploma or GED equivalent requiredMinimum 2-3 years of experience in distribution center, warehouse, or logistics operationsPrevious supervisory or team leadership experience preferredStrong understanding of warehouse processes including receiving, storage, picking, packing, and shippingKnowledge of inventory management principles and accuracy improvement techniquesExcellent leadership and team management skills with ability to motivate and develop employeesStrong analytical and problem-solving abilities with data-driven decision-making approachExcellent communication skills, both written and verbalProficient in Microsoft Office Suite (Excel, Word, Outlook)Understanding of OSHA safety regulations and warehouse safety best practicesAbility to work in a fast-paced environment and manage multiple prioritiesPhysical ability to walk distribution center floors, stand for extended periods, and lift up to 50 lbs as neededAbility to work flexible hours including evenings, weekends, and holidays as operational needs requireAdditional Qualifications, Preferred:Associate's or Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or related field3-5 years of distribution center supervisory experience in retail, furniture, or manufacturing distributionExperience with warehouse management systems (WMS) such as SAP, Manhattan, or similar platformsExperience with performance metrics, KPI tracking, and data analysis Work Environment:This position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The fast-paced environment involves time-sensitive and safety-sensitive operations and may include various shift schedules to support production and distribution needs. Benefits We Offer:Health, Dental, Vision, Employee Assistance ProgramPaid Time Off; increases with years of serviceGenerous Employee Discount on home furnishingsProfessional Development OpportunitiesTuition AssistanceAshley Wellness Centers (location specific)401(k) and Profit SharingLife Insurance Our Core Values:Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools. Interested in learning more about Ashley Furniture's Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:Corporate Social ResponsibilityView Our Corporate Brochure We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises. Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries. Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.