Communications Operations Supervisor

The Communications Operations Supervisor provides functional and operational supervision for the Campus Safety & Security Communications Center and Information Desk. This role ensures reliable communications operations, consistent service delivery, and adherence to established departmental standards, procedures, and applicable regulatory requirements. The position exercises supervisory authority over communications operations through operational standards, procedural development, training coordination, systems administration, and performance guidance. While not a full-time shift supervisor, it provides shift coverage as needed and maintains functional oversight of communications operations.

Responsibilities

• Communications Operations & Systems Oversight
  • Maintain operational readiness of the Communications Center, including CAD, radio, telephone, and related systems.
  • Coordinate communications system administration, vendor interactions, issue tracking, and documentation.
  • Monitor and support operational continuity during system outages, incidents, and critical events.
  • Maintain required operational logs, records, and compliance documentation.
  • Identify operational issues and recommend improvements to communications systems, processes, and service delivery.
• Training, Procedures & Standards
  • Develop, maintain, implement, and enforce communications procedures, workflows, protocols, and reference materials.
  • Coordinate onboarding, training, and continuing education for Communications Center staff.
  • Provide operational guidance and performance input related to communications standards and expectations.
  • Monitor staff adherence to departmental policies, procedures, and applicable regulatory requirements.
  • Identify training needs and coordinate development opportunities for communications personnel.
• Front Desk & Shared Service Operations
  • Work regularly at the Information Desk alongside service operations staff.
  • Provide professional, customer-focused support to students, faculty, staff, visitors, and other campus community members.
  • Serve as an operational point of contact during assigned coverage.
  • Provide Communications Center shift coverage when operational needs require.
  • Assist with resolving operational issues and ensuring continuity of front desk and communications services.
• Operational Coordination & Campus Engagement
  • Coordinate communications activities with peer supervisors to support consistent and unified departmental operations.
  • Support campus events, emergency operations, and other departmental service initiatives.
  • Participate in meetings, committees, training activities, and cross-functional coordination efforts.
  • Collaborate with Campus Safety & Security leadership and campus partners to identify operational needs and implement solutions.
  • Support continuous improvement initiatives that enhance communications operations, customer service, and campus safety.

Requirements

• Education
  • High school diploma or GED required.
  • Demonstrated ability to read, write, and perform basic mathematical calculations.
  • Working knowledge of basic grammar and composition.
• Experience
  • Three to five years of related work experience, preferably in an administrative, communications, public safety, or operational environment.
  • Prior administrative or supervisory experience, including scheduling responsibilities, preferred.
• Licenses, Certifications, and Clearances
  • Valid Arizona Driver’s License required.
  • Must meet the University’s standards for approved drivers.
  • Must successfully complete a criminal background check and drug screening.
  • No felony convictions.
• Driving Record Requirements

  Unacceptable driving records include the following within three years from the date of each occurrence:

  • More than three moving violations and/or accidents within a three-year period.
  • More than two moving violations and/or accidents within any one-year period.
  • A major conviction within the previous three years (e.g., driving while intoxicated, leaving the scene of an accident, reckless driving, homicide or assault by motor vehicle).
• Certifications Required Within One Year of Becoming a Supervisor
  • Association of Public-Safety Communications Officials (APCO) Communications Center Manager certification.
  • APCO Public Safety Telecommunicator Instructor certification.
  • IS-300: Intermediate Incident Command System (ICS) for Expanding Incidents.
• Knowledge, Skills, and Abilities
  • Exceptional verbal and written communication skills.
  • Administrative and supervisory experience, including staff scheduling and coordination.
  • Strong organizational and time-management skills.
  • Demonstrated problem-solving and decision-making abilities.
  • Proficiency with Microsoft Office and other standard office technologies (Word, Excel, Outlook, Teams).
  • Ability to adapt to changing operational needs and priorities.
  • Demonstrated initiative and ability to work independently.
  • Ability to establish and maintain effective working relationships with staff, leadership, campus partners, and the campus community.
  • Ability to maintain confidentiality and exercise sound judgment when handling sensitive operational information.

About Us

For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense, and technology industries. Today, our faculty, researchers, and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems, and next-generation engineering. Working alongside industry leaders, government agencies, and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.

Benefits

• Generous Time Off
  • Up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year.
  • 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
• Tuition Coverage
  • 100% tuition coverage for yourself for one undergraduate and one graduate degree.
  • Discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions
  • ERAU contributes 6% of your base salary to your retirement plan.
  • Offers a 4% matching contribution with no vesting period.
• Personal Leave
  • 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

Pay

The hourly rate for this role is up to $28.00. The final offer will be based on the candidate’s skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs.