Communications Supervisor
Description
The City of Gunnison is an Equal Opportunity Employer. The City of Gunnison is dedicated to the principles of equal employment. We prohibit unlawful discrimination against applicants or employees on the basis of age over 40, race, sex, color, religion, national origin, disability, military status, sexual orientation, gender identity, genetic information, or any other applicable status protected by federal, state or local law.
Examples of Duties and Qualifications
Under the general direction of the Operations and Technical Manager of the Gunnison Regional Communications Center, the Communications Supervisor provides oversight and leadership to the activities of the Emergency Communications Specialists engaged in the use of computerized communication equipment to ensure that emergency and non-emergency calls for services are answered quickly and that the appropriate responders are dispatched expeditiously.
Supervises and directs assigned day-to-day dispatch operations and activities and ensures compliance with established guidelines, procedures, and policies. Manages the Center's daily scheduling, including unscheduled leave time, updating scheduling software, and compliance with minimum staffing.
Supervises and participates in the receipt, evaluation, and response to 9-1-1 emergencies as well as non-emergency calls requesting services, including the most difficult and complex calls; conducts quality assurance reviews of calls.
Supervises and directs the use of computerized mapping systems and other map resources to verify caller locations, as well as the dispatching of law enforcement, fire, ambulance, or other types of service providers using county and state radio networks; ensures the dissemination of information to appropriate responders via phones and/or pagers, depending on the nature of the call received.
Affords assistance in supervising the Communications Training program, including but not limited to: training new hires, CTO oversight, and trainee scheduling. Assists in updating the training program manual and documentation, and participates in the hiring process.
Completes requested evidence recordings and disseminates them to appropriate law enforcement agencies upon receipt and within the required timeframe.
Affords assistance with updating department social media and press releases as needed.
Supervises the staff; tracks and reviews work activities; evaluates work performance; trains employees on equipment, procedures, and system upgrades; provides direction and guidance on policy issues.
Maintains the integrity, professionalism, values, and goals of the Department by assuring that all rules and regulations are followed and that accountability and public trust are preserved.
Supports the relationship between Gunnison Regional Communications and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and user agencies; maintains confidentiality of work-related issues and GHCETSA information.
Maintains regular and reliable attendance. Maintains availability to assist with dispatch issues and staffing situations, including sick calls, high-priority incidents, or schedule changes as needed.
Documents and alerts the Operations/Technical Manager and Executive Director of significant incidents, policy or procedure issues, or personnel issues. Keeps the Operations/Technical Manager up to date on all Communications Center matters on a routine basis.
Job Qualifications
Required Education and Experience: High school diploma or equivalent Minimum of three years of public safety communications experience. Communications Training Officer (CTO) certification. Working knowledge of Law Enforcement, Fire, and EMS procedures and practices. Thorough knowledge of computer systems and their application to public safety communications. Strong written and oral communication skills. Ability to represent the department at all times with a professional attitude. Ability to prioritize and delegate effectively to assure completion of projects. Must be willing to attend and complete any assigned Supervisory training within one year of hire date.
Necessary Knowledge, Skills, and Abilities: Customer service skills must include the ability to resolve or defuse customer issues and complaints. Must meet all the job requirements specified for an Emergency Communications Specialist. Must demonstrate proficiency in computer keyboarding. Must be able to perform the administrative functions for the CAD system, phone recording system, and other computer software, and communications equipment routinely utilized in the Communications Center. Ability to manage a large and diverse workload, multi-task, and manage stressful situations. Ability to supervise, direct, and evaluate the actions or performance of others. Ability to apply problem-solving skills in developing solutions for unanticipated issues and challenges. Ability to conceptualize and apply analytical skills. Ability to provide leadership and guidance to employees as needed. English Language Comprehension - Requires the ability to listen to, read, understand, and communicate the English language so that others are able to understand. This must be done both orally and in writing, at the level appropriate for the position held.
Pay and Benefits
75% paid by the City toward medical, dental and vision premiums paid for the employee and their dependents,
100% paid preventative medical costs,
$25,000 life insurance paid by the City, with options for increased supplemental coverage,
5% of gross wages in a retirement plan,
3 weeks of vacation accrual per year (increasing based on the years of service),
13 paid holidays,
12 days of sick leave per year,
Free membership to the City of Gunnison Community Center,
Optional supplemental insurance including disability, whole life, term life, cancer, accident, and critical illness,
Differential pay for employees working on holidays or while on standby,
Transitional, temporary housing may be available (not available as of 01/27/26 but can be discussed on an as-needed basis).