Communications Supervisor

About the role

Assist Ambulance is seeking an experienced Communications Supervisor to join the team full‑time. Assist is a New York City EMS agency offering a full range of BLS and ALS emergency medical and transportation services throughout the five boroughs. With a proud 30‑year history, Assist provides Advanced Life Support and Basic Life Support via emergency and non‑emergency ambulance transports for hospitals, nursing homes, assisted living facilities, doctors’ offices, and community‑based organizations.

Responsibilities

• Oversee scheduling, team building, and engagement.
• Train and conduct remediation in both team and one‑on‑one settings.
• Utilize digital data systems for HR management and training.
• Write reports, complete documentation via digital management systems, and correspond via email.
• Apply strong time‑management, professional, and organizational skills to communicate cross‑departmentally, with vendors, and road crews as needed.
• Perform other duties as assigned, which may change over time.

Requirements

• Background in emergency medical services dispatching, logistics, and/or administration (highly preferred).
• Experience with automatic vehicle tracking systems such as Lytx, Samsara, or Motiv (ideal).
• EMT certification or higher from the NYS Department of Health.
• Valid New York D‑class driver’s license with an acceptable driving record.

Location, Schedule & Compensation

Must be available both at the Brooklyn office (4420 Farragut Road, Brooklyn, NY 11203) and remotely as needed. Salary: $90,000 per year.