Communications Supervisor

About the role

The Port of Portland is hiring new Communications Supervisors to lead the Airport Communications Center (ACC): the 24/7 communications hub that helps keep Portland International Airport operating safely and efficiently. This is an opportunity to lead people, solve complex operational challenges, and play a key role in supporting one of the region's busiest transportation systems. As a Communications Supervisor, you'll lead a team of represented employees across multiple bargaining units who coordinate communications for airport maintenance, operations, emergency response, and customer information. You'll provide day-to-day leadership, remove barriers so your team can do their best work, and make operational decisions that keep the airport running smoothly. You'll work closely with Airport Communications Center leadership and partners across PDX to keep information flowing, coordinate resources, and support employees who are at the center of airport operations. Success in this role comes from building trust, communicating clearly, and helping your team respond confidently in a fast-paced environment.

The Airport Communications Center is the connection point for the people and services that keep PDX moving. Every day, the team helps coordinate maintenance, supports airport operations, shares critical information, and responds when plans change. As a Communications Supervisor, you'll provide the leadership that keeps those efforts organized, your team supported, and the airport ready to serve employees, airlines, tenants, and millions of travelers.

Responsibilities

• Lead day-to-day Airport Communications Center (ACC) operations, overseeing emergency communications, maintenance dispatch, paging, customer information, and other critical airport communication services.
• Serve as the primary on-duty supervisor, making timely operational decisions, resolving escalated issues, and ensuring safe, efficient, and uninterrupted airport operations.
• Monitor communications, workflows, and service delivery to ensure compliance with ACC procedures, Port policies, and regulatory requirements.
• Monitor access control systems and CCTV to help ensure restricted areas and airport infrastructure remain secure.
• Communicate relevant TSA, FAA, and other security updates to staff and serve as an initial coordination point for low-level security incidents, escalating as appropriate.
• Lead, coach, and support represented employees across multiple bargaining units, providing feedback and addressing performance, attendance, and workplace concerns.
• Ensure employees receive required training, certifications, and ongoing development in operational procedures, emergency response, and security protocols.
• Work with trainers and trainees to monitor progress, document performance, and provide real-time coaching on the operations floor.
• Conduct quality assurance reviews of call handling, dispatch activities