Title Operations Supervisor (remote)

About Us

First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances, and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. We foster an inclusive, people-first culture that has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We are passionate about what we do and equally passionate about creating an environment where all feel welcome, supported, and empowered to innovate and reach their full potential.

About the Role

We are seeking a Title Operations Supervisor to join our Presto Team as part of the TitleVest/Direct National Solutions group. The Title Operations Supervisor will manage and lead teams performing a wide range of duties related to title operations, supporting Title/Underwriting to clear title, assisting Escrow, and focusing on customer service. This role acts as a liaison between groups such as Production, Title/Underwriting, Escrow, and Post Closing to ensure compliance, policy adherence, production goals, and timelines are met.

Responsibilities

• Implement processes and supervise the day-to-day activities of employees responsible for operational tasks within a defined function, potentially in a centralized processing unit.
• Delegate tasks, manage workflow, and make recommendations for staffing needs.
• Interview candidates, provide hiring recommendations, write and conduct performance reviews, and offer ongoing feedback and coaching, with management consultation.
• Advocate for employees and communicate compensation changes.
• Develop processes and metrics to monitor and improve customer service, quality, turnaround time, and productivity.
• Identify subordinate training needs.
• Provide regular status updates and reports to management.

Requirements

• 3-5 years of directly related experience.
• 2+ years of demonstrated experience in a lead or supervisory role.

Pay

Pay Range: $70,100.00 - $93,500.00 annually. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on job-related knowledge, skills, experience, business requirements, and geographic location.

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage.
• 401k retirement plan.
• Paid time off (PTO) and paid sick leave.
• Employee stock purchase plan.

First American embraces individuality and supports an inclusive workplace for all employees. We offer a culture where you are encouraged to bring your entire, unique self to work.