Title Operations Supervisor (Remote)

We need to output HTML fragment with sections: About the role? Actually we need to use headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. We need to parse the posting. Content: Who We Are: description of company, culture, etc. Could be "About the role"? Actually "Who We Are" is about company, not role. Could be "About the role"? But we have to follow headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content. We have sections: "Who We Are" (company overview) maybe could go under "About the role"? Not exactly. But we could treat "Who We Are" as "About the role"? Might be okay. However instructions: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should only use those headings. We need to decide which sections have content. We have: - Who We Are: company description. Could be placed under "About the role"? Might be considered about the role? Not exactly but we can put it there. - What We Do: description of role responsibilities. That's responsibilities. - Essential Functions: list of duties. That's responsibilities as well. - Knowledge And Skills/Technology Used: skills. - Typical Education: qualifications? Could be under Qualifications. - Typical Range Of Experience: qualifications/experience. - What We Offer: benefits and culture. Could be Benefits. - Pay Range: pay. - No schedule info. Thus we will have sections: About the role (company overview), Responsibilities (role description + essential functions), Qualifications (education + experience), Skills (knowledge and skills/technology used), Benefits (what we offer), Pay (pay range). No Schedule. We must not include empty sections. We need to use

• for any list of duties/requirements/benefits. So for responsibilities we have a list of essential functions bullet points. We'll turn them into
  • . For qualifications we have education and experience maybe as list? Could be
    . For skills list also
    . Benefits list also
    . We need to preserve all substantive information, not invent or summarize away detail. So we need to include all details from the posting. Let's extract details. Who We Are paragraph: "Join a team that puts its People First! First American's GO Title division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com." We keep that as prose under About the role. Responsibilities: "What We Do The Title Operations Supervisor is responsible for supervising the day-to-day operational activities of Title employees in a Title Operations Center. This role is responsible for production operations supporting multiple counties and is accountable for internal production. Acts as liaison with internal and/or external businesses, establishing and enhancing local relationships." Then "Essential Functions" list: - Primary purpose of role is supervising title production employees working on transactions in the state of New York. - Supervise the day-to-day operational activities of title employees who have responsibility for daily operational tasks in a Title Operations Center. - Assist with all personnel management, ensure appropriate wage and work hour laws are followed, and provide input to goal setting for the functional area. - Delegate tasks, manage workflow and make recommendations for staffing needs. - With management consultation, interview candidates, provide hiring recommendations, write and conduct performance reviews, and provide ongoing feedback and coaching. - Manage disciplinary actions. - Monitor processes and identify subordinate training needs along with those of the organization. - Drive efforts for organizational flexibility through cross-training objectives. - Implement processes and metrics to monitor and improve customer service, quality, turnaround time and productivity. - Knowledge and management of the interaction with process workflow, FAST, and electronic imaging databases, such as TRD, DATATREE, DATATRACE, etc. - Drive problem solving activities and make informed decisions to ensure product is of high quality, low cost, and meets turnaround time service level agreements. - May act as liaison with global partners through production monitoring and measuring performance against metrics. Ensure global production percentage is continuously increased and consistent with capabilities and training. - Provide regular status updates and reports to Manager. We need to keep all these as list items. Knowledge And Skills/Technology Used: - Familiar with company policies, contract coverage, and compliance concerns - Proficient in Microsoft Office applications with emphasis on Microsoft Excel - Solid technical knowledge of systems and appliances - Ability to interpret contracts - Ability to deliver information in an articulate and assertive manner both orally and written - Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise. - Emerging leadership skills - Ability to implement and enforce processes to ensure compliance and quality. - Ability to establish and maintain effective working relationships at the departmental level - Ability to communicate the function’s vision and the department’s direction, and set aligned goals for team - Provides others with reliable information and uses good listening and communication skills We'll list these. Typical Education: "Bachelor’s degree or equivalent combination of education and experience" Typical Range Of Experience: "3-5 years of directly related experience 2+ years demonstrated experience in a lead or supervisory role" We can combine as list items. What We Offer: paragraph about People First culture inclusive, plus benefits: "Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan." Also earlier: "By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term." We need to keep that as prose under Benefits? Might be considered benefits/culture. We'll include as prose then list benefits. Pay Range: "$64,300.00 - $85,700.00 Annually" plus note about estimate. We'll put under Pay. No schedule. Now produce HTML fragment:

    About the role

    ... (who we are)

    Responsibilities

    What We Do The Title Operations Supervisor is responsible for supervising the day-to-day operational activities of Title employees in a Title Operations Center. This role is responsible for production operations supporting multiple counties and is accountable for internal production. Acts as liaison with internal and/or external businesses, establishing and enhancing local relationships.

    • Primary purpose of role is supervising title production employees working on transactions in the state of New York.
    • Supervise the day-to-day operational activities of title employees who have responsibility for daily operational tasks in a Title Operations Center.
    • Assist with all personnel management, ensure appropriate wage and work hour laws are followed, and provide input to goal setting for the functional area.
    • Delegate tasks, manage workflow and make recommendations for staffing needs.
    • With management consultation, interview candidates, provide hiring recommendations, write and conduct performance reviews, and provide ongoing feedback and coaching.
    • Manage disciplinary actions.
    • Monitor processes and identify subordinate training needs along with those of the organization.
    • Drive efforts for organizational flexibility through cross-training objectives.
    • Implement processes and metrics to monitor and improve customer service, quality, turnaround time and productivity.
    • Knowledge and management of the interaction with process workflow, FAST, and electronic imaging databases, such as TRD, DATATREE, DATATRACE, etc.
    • Drive problem solving activities and make informed decisions to ensure product is of high quality, low cost, and meets turnaround time service level agreements.
    • May act as liaison with global partners through production monitoring and measuring performance against metrics. Ensure global production percentage is continuously increased and consistent with capabilities and training.
    • Provide regular status updates and reports to Manager.

    Qualifications

    • Bachelor’s degree or equivalent combination of education and experience
    • 3-5 years of directly related experience
    • 2+ years demonstrated experience in a lead or supervisory role

    Skills

    • Familiar with company policies, contract coverage, and compliance concerns
    • Proficient in Microsoft Office applications with emphasis on Microsoft Excel
    • Solid technical knowledge of systems and appliances
    • Ability to interpret contracts
    • Ability to deliver information in an articulate and assertive manner both orally and written
    • Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise.
    • Emerging leadership skills
    • Ability to implement and enforce processes to ensure compliance and quality.
    • Ability to establish and maintain effective working relationships at the departmental level
    • Ability to communicate the function’s vision and the department’s direction, and set aligned goals for team
    • Provides others with reliable information and uses good listening and communication skills

    Benefits

    By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

    Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

    Pay

    Pay Range: $64,300.00 - $85,700.00 Annually. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

    We must not include any extra headings like Schedule. Ensure no empty sections. Check for any boilerplate: we removed navigation, legal, EEO, scam-warning, duplicated lines, application instructions. We kept EEO statement? Actually we kept "First American is an equal opportunity employer in every sense of the term." That's part of What We Offer; it's not boilerplate? It's EEO statement but it's part of the posting's content. The instruction says remove cookie/navigation/legal/EEO/equal-opportun