Rez Tech

About the role

Black Tie Ski Rentals is seeking Reservation Technicians who share our passion for the mountains. Ideal candidates are outgoing, energetic, self-motivated, and passionate about providing exceptional customer service.

Responsibilities

• Provide clear communication about Black Tie services and equipment.
• Answer phones and offer outstanding customer service, handling reservations, inquiries, scheduling, and managing returns.
• Collect and input customer information accurately and efficiently.
• Become proficient with Black Tie software and update inventory and customer database as needed.
• Import and process online reservations, including credit card payments.
• In cooperation with Manager on Duty and Shift Leaders, schedule fittings and monitor deliveries.
• Generate Tour Operator and group reservations.
• Conduct regular billing and Tour Operator billing.
• Generate monthly commission reports.
• Perform entries with high level of accuracy.
• Communicate effectively with the Owner, Manager on Duty, Shift Leaders, and Ski Technicians.
• Help maintain cleanliness and organization at all Black Tie locations.
• Act as a respectful and professional representative of Black Tie within the community.
• Proactively address guest needs and requests.
• Have a team-player, self-starting mentality and promote shared values.
• Select appropriate equipment and conduct fittings at our walk-in location.
• Maintain up-to-date product knowledge on equipment.
• Support collection of positive Google Reviews.

Requirements

• Ability to multitask and work in a fast-paced environment.
• Able to lift up to 50 lbs.
• Able to communicate clearly.