Technician

Qualifications

Education

• High school diploma or the equivalent.

Other

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

Physical Requirements

• Surroundings
• move throughout the company facility for most of the shift.
• spend time outdoors in the weather and elements.
• Sitting
• infrequently
• Standing
• for prolonged periods
• Walking
• on a regular basis
• Bending, twisting and/or stooping
• on a regular basis
• Kneeling and/or Squatting
• on a regular basis
• Lifting
• over 50 lbs
• on a regular basis
• Reaching and/or lifting overhead
• on a regular basis
• Climbing
• stairs
• Repetitive hand/finger movement
• on a regular basis
• Grasping/grabbing with hands
• on a regular basis
• Pushing and Pulling
• on a regular basis

Expectations

General Expectations

• Devote himself/herself to insuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

• Performs lube oil filter services in a professional manner and performs vehicle inspections as required.
• Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service.
• Maintains equipment in good working condition and maintains the work area in a safe, clean and organized manner.
• Receive service assignments from the service writer or service manager.
• Have the 'lube' work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level.
• Maintain a clean, efficient work area and assist in keeping the shop neat and organized.
• Make sure the proper paperwork is completed and filed after every job completion.
• Keep your technical qualifications current by finishing any required training programs.
• Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off.