Revenue Operations Support Analyst
Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work.
About the role
Assists in the ongoing management and fitness of data elements in Salesforce. Incorporates policies, guidelines and responsibilities for administering Salesforce in compliance with policy and business process.
Responsibilities
- Provides timely support for sales partners with a high-level of accuracy, attention to detail, and customer service.
- Creates and maintains process mapping, knowledge articles, resolution notes, and other departmental documentation and resources.
- Assists senior team members with regression testing as needed.
- Performs other duties as assigned.
Requirements
- 1 year of experience in customer-service oriented role.
- 1 year of experience in a technical troubleshooting or equivalent role.
- 1 year of experience in Paycor/Paychex or related industry experience.
- 1 year of experience in Salesforce or CRM technology.
Pay
The starting base pay range for this position is $24.00–$38.00 hourly. This range is base pay only and does not consider other components that make up the total rewards package. Your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience.
Benefits
- Medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, and financial assistance.
- Paid time off, company holidays, culture days, and comprehensive work-life balance programs.
- Award-winning training and development programs with ongoing learning opportunities.
- Paid time off for volunteerism and company-wide/local initiatives supporting organizations you care about.
Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.