Revenue Operations Business Operations Intern

About the role

We are seeking a creative, engaged, and curious intern to support internal process improvements for scaling the Global Revenue Operations (RevOps) team. This nine‑week, full‑time internship is hybrid, offering flexibility to work remotely while spending 2‑3 days per week on‑site at the Madison Zendesk office. You will have a dedicated mentor and will work on AI‑driven automation, pricing optimization, operational efficiency, and audit‑ready transaction workflows.

Key Responsibilities

• Support implementation of departmental process improvement and automation initiatives, including AI‑driven optimizations.
• Assist with integrating legacy customers into core systems from merger and acquisition activities.
• Execute User Acceptance Testing within commerce‑to‑cash systems.
• Document system workflows and process improvements for quoting, billing, and provisioning.
• Perform ad‑hoc analysis, respond to insight requests, and conduct data extractions to resolve critical business issues.
• Develop and maintain help‑center articles and enablement materials.
• Assist with key data migrations for new system implementations and departmental initiatives.
• Set up key billing accounts to streamline future selling models.
• Learn the ins and outs of key systems (Stripe, Zuora, Salesforce, CPQ, Zendesk Support).
• Gain exposure to corporate services functions such as Accounting, Finance, Sales, and Legal.

What We’re Looking For

• Phenomenal written and verbal communication and collaboration skills.
• Natural curiosity and high energy with motivation to exceed expectations.
• Initiative to identify and speak up about process‑improvement opportunities.
• Strong analytical and problem‑solving abilities.
• Superior organizational skills with excellent attention to detail.
• Strong interest in business operations and process optimization.
• Professional work ethic, technical aptitude, and willingness to take ownership of projects.
• Ability to learn quickly in a remote environment and be a self‑starter.
• Comfortable taking direction and running with it.

Requirements

• Actively enrolled in a degree program in Economics, Business, Finance, Accounting, or a related field.
• Strong knowledge of G‑Suite and Zoom applications.
• Familiarity with Salesforce, Zuora, or another CRM tool (preferred but not mandatory).
• Authorization to work in the United States.
• Residency in Madison, WI, or the immediate vicinity preferred to facilitate in‑office collaboration.

Compensation

The US hourly base rate range for this position is $26.44 – $39.90. The role may also be eligible for bonus, benefits, or related incentives.

Schedule

This is a nine‑week, full‑time internship (approximately 40 hours per week) with a hybrid work model. Interns are expected to start in early June and spend 2‑3 days per week on‑site at the Madison office, with the remaining time working remotely.