Revenue Operations Analyst II, Marshfield

About the role

At Exact Sciences, we're helping change how the world prevents, detects, and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Responsibilities

• Efficiently and accurately post payments received from customers.
• Able to search for and identify missing payments received in our bank.
• Able to identify deviations in established processes and communicate issues to leadership for resolution.
• Monitor aging balances on direct bill accounts and follow up with clients for payment or escalate to leadership as needed.
• Review and process requests for client refunds and manage overpayments on client accounts.
• Review and send out monthly invoices to clients.
• Prepare client payment analysis and deliver results to leadership on defined cadence.
• Support cross-functional partners by acting as a subject matter expert in projects.
• Act as a mentor to new staff and support training of day-to-day workflows.
• Pull and provide audit support for various requests.
• Interpret and act upon CRM received.
• Provide ad-hoc support as necessary within the department (i.e. special projects, provide support due to outages/high volume).
• Maintain a positive attitude with excellent interpersonal skills and the ability to interact and build solid working relationships with peers at all levels of the organization.
• Self-motivated, detail-oriented, and focused on performing quality work with excellent time management skills and reliability without constant supervision.
• Excellent problem-solving abilities and organizational skills.
• Excellent quantitative and analytical skills.
• Able to effectively communicate verbally or in writing with all levels of the organization and with external partners.
• Adaptable, open to change, and able to work in ambiguous situations and respond to latest information and unexpected circumstances.
• Able to organize work, set priorities, and work effectively in a diverse, fast-paced environment.
• Detail oriented, problem solver/analytical, flexible and self-motivated.
• Able to adhere to productivity and quality standards.
• Ensure compliance with all Company procedures and guidelines including, but not limited to, Code of Business Conduct and Ethics and HIPAA.
• Support and comply with the company’s Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Able to act with an inclusion mindset and model these behaviors for the organization.
• Able to work Monday through Friday during normal business hours.
• Able to work nights and/or weekends as needed.
• Able to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Able to work on a computer and phone simultaneously.

Requirements

• Associate’s degree or High School Degree/General Education Diploma and 2+ years of experience in direct business-to-business billing in lieu of associate’s degree.
• Proficient in Microsoft Office.
• Proficient computer skills to include internet navigation, email usage, and word processing.
• Experience with Epic or other EHR System.
• Authorization to work in the United States without sponsorship.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Qualifications

• Bachelor’s degree in business, healthcare, or related field preferred.
• 4+ years of direct business-to-business billing in lieu of associate’s degree preferred.
• Experience with SAP preferred.
• Experience with utilizing online invoicing platforms (Tungsten, WAWF, Bill.com, Ariba, etc.) preferred.

Skills

• Professional billing knowledge.
• Knowledge of Epic or other EHR Systems.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Attention to detail and strong organizational skills.
• Ability to solve problems and analyze data.

Benefits

The annual base salary shown is for this position located in US - WI - Madison on a full-time basis. In addition, this position is bonus eligible. Exact Sciences offers an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Pay

$38,000.00 - $65,000.00

Schedule

Hybrid