Revenue Efficiency Manager

Job Summary

As a Revenue Efficiency Manager at West Shore Home, you will oversee the install and pre-install appointment calendar for each region, maximize headcount, meet revenue targets for branches and the region, and ensure the team hits daily and individual KPI's.

Key Role Accountabilities

• Owning daily communication with regional leadership, ensuring all appointments are properly resulted and notated, addressing high priority items, reviewing past and upcoming pre-install and install schedules, and providing act cycles.
• Analyze and audit scheduling data and trends to identify revenue opportunities, minimize inefficiencies, and drive financial performance.
• Responsible for auditing customer interactions to ensure the best possible customer experience and coaching Revenue Efficiency Coordinators as necessary.
• Responsible for training and inductions of new employees in accordance with department procedures/guidelines.
• Publish weekly and monthly recap branch reports covering revenue efficiency based on monthly and quarterly targets by branch and region.

Must-Have Requirements

• A high school diploma or equivalent.
• Two years of Customer Service experience preferred.
• Experience and understanding of navigating all Microsoft Office products including Outlook, Word, Excel, and PowerPoint.

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) and Roth IRA retirement plans with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

Culture And Community

We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits. West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community/.

Equal Opportunity Employer

All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.