Revenue Cycle Account Receivables Manager

Job Summary: The Account Receivables Manager is responsible for the daily management and performance of the organization's insurance and patient accounts receivable functions. This position leads the AR team, oversees collection and aging performance, manages complex reimbursement issues, and implements strategies to maximize collections and reduce outstanding AR. The Manager serves as a key RCM leader, partnering with the Revenue Cycle Director, Operations, Coding, Finance, and other departments to identify and resolve issues affecting reimbursement, denials, and cash collections. The role is responsible for team development, performance management, process improvement, and ensuring AR activities are accurate, timely, and compliant. Primary Job Responsibilities Leadership & Team Management Lead and manage daily AR operations, workflows, staffing, and work assignmentsEstablish and monitor team productivity, quality, collection, and aging goalsCoach, develop, and hold team members accountable for performanceProvide guidance and escalation support for complex reimbursement and AR issuesSupport hiring, onboarding, training, and ongoing staff development Accounts Receivable Management Oversee insurance and patient AR to maximize collections and reduce agingMonitor AR by payer, aging category, location, provider, and account typePrioritize high-dollar, aged, and high-risk accounts for timely resolutionDevelop targeted strategies for aged AR, denials, underpayments, and non-paymentEnsure timely claim follow-up, appeals, escalations, and account resolutionReview and approve adjustments, write-offs, refunds, and other account transactions within established guidelines Denial & Reimbursement Management Monitor denial, underpayment, and reimbursement trends and identify root causesOversee resolution of complex and escalated payer issuesIdentify revenue recovery opportunities and develop action plans to capture missed reimbursementPartner with Coding, Operations, Insurance Verification, and other RCM teams to reduce preventable denialsMonitor appeal activity and outcomes to maximize reimbursement Reporting & Performance Management Monitor and report key AR, collection, aging, denial, and productivity metricsAnalyze AR performance to identify trends, risks, and collection opportunitiesDevelop action plans to address underperforming payers, accounts, or workflowsProvide regular AR performance updates and recommendations to the Revenue Cycle Director Process Improvement Identify and implement opportunities to improve AR workflows, productivity, and collectionsDevelop standardized processes for account follow-up, denial resolution, and payer escalationLead or participate in revenue cycle improvement and recovery initiativesPartner with Operations and RCM leadership to address upstream issues affecting reimbursement Cross-Functional Collaboration Partner with the Revenue Cycle Director on AR and cash collection strategiesCollaborate with Operations, Coding, Clinical, Finance, Credentialing, and Insurance Verification teams to resolve reimbursement barriersCommunicate payer trends, operational issues, and revenue opportunities to appropriate leadershipServe as a key resource for AR and reimbursement-related matters across the organization Compliance & Quality Ensure AR activities comply with payer requirements, contracts, organizational policies, and applicable regulationsMaintain accurate documentation of account activity, appeals, payer communications, and financial transactionsMonitor adherence to established workflows, quality standards, and internal controlsIdentify and escalate compliance or financial risks Additional Responsibilities Participate in RCM leadership meetings, workgroups, and strategic initiativesPerform other duties and special projects as assigned Requirements:C. Physical Requirements Education and CertificationsBachelor’s degree in Business, Healthcare Administration, Finance, Revenue Cycle Management, or related field preferredAssociate degree with significant progressive healthcare revenue cycle and management experience may be consideredRelevant revenue cycle, medical billing, healthcare management, or professional certification preferred Experience & CompetenciesLeadership: Effectively leads, develops, and holds team members accountableAR Management: Demonstrates strong knowledge of accounts receivable and collection strategiesRevenue Cycle Expertise: Understands the relationship between operations, billing, coding, reimbursement, and collectionsAnalytical Thinking: Uses data to identify trends, risks, and opportunitiesProblem Solving: Effectively resolves complex AR and reimbursement issuesFinancial Acumen: Understands the financial impact of aging, denials, adjustments, and collectionsCommunication: Communicates effectively with staff, leadership, payers, and organizational partnersCollaboration: Builds strong cross-functional relationshipsContinuous Improvement: Identifies and implements opportunities to improve revenue cycle performanceWork consistently requires prolonged periods of sitting and computer use, with occasional walking, standing, reaching, bending, stooping, pushing, and pulling as necessary to perform job responsibilitiesMust be able to lift and support up to 35 pounds as requiredAbility to concentrate and maintain attention to detail for extended periodsAbility to work at a computer for prolonged periods of timeAbility to communicate effectively in person, by telephone, and electronically