Revenue Cycle Managed Services Accounts Receivable Manager

Key Responsibilities

• Team Leadership & Management
• Lead and oversee a multi-layered AR team including Supervisors, AR Team Leads, U.S. based AR Representatives, Nearshore AR Teams
• Drive individual and team performance against goals (e.g., DSO, denial rates, cash flow)
• Ensure supervisors are consistently providing coaching, clear expectations, and accountability to AR staff
• Conduct skip-level reviews, supervisor meetings, and performance evaluations with a focus on leadership development and operational excellence
• Collaborate with workforce planning to ensure proper staffing, training, and competency development across both geographies
• Client Relationship
• Serve as the primary onsite AR leader for the client, building trusted relationships with executive, operational, and departmental stakeholders
• Lead regular onsite reviews, including performance updates, issue escalation management, workflow assessments, and collaborative planning sessions
• Represent AR operations in client steering committees, service reviews, and strategic improvement discussions
• AR Operations Oversight
• Own daily, weekly, and monthly cash goals, ensuring consistent achievement across all payers and account types
• Build, monitor, and drive performance to established operational KPIs such as: cash collections, resolution accuracy, denial overturn rates, A/R aging buckets, and productivity and quality metrics
• Drive the end-to-end AR process, including follow-up, underpayment resolution, denial management, appeals, and variance analysis
• Maintain and drive strategies to reduce Days in AR (DAR), improve liquidation rates, and increase resolution quality
• Implement actionable, data-driven workflows to optimize productivity and financial performance

Qualifications

• 8–10+ years in healthcare revenue cycle operations, with progressive AR responsibilities
• At least 3 years in a supervisory or managerial capacity managing AR teams in a hospital or provider-based environment
• Strong knowledge of payer rules, denial workflows, AR best practices, and healthcare billing regulations
• Demonstrated success improving KPIs, cash outcomes, and operational performance
• Excellent verbal and written communication and relationship-building skills, especially in client-facing environments
• Strong proficiency in Epic RCM modules, insurance claim adjudication, and AR follow-up processes
• Advanced ability in Excel or reporting

PREFERRED SKILLS

• Skilled at trend identification, root cause analysis, and recommendation of corrective actions
• Proven ability to manage large, diverse teams across multiple geographies (including nearshore or offshore)
• Prior consulting or client-embedded leadership experience
• Experience scaling teams during rapid growth or transformation periods