Revenue Collections Receivable Manager

Duties and Responsibilities

Essential Work

• Supervises and manages all field inspections within the Revenue Collections Department
• Provides customer service and helps find solutions to issues raised by taxpayers and business owners
• Educates the general public about various ordinances and what they must do to comply
• Makes revenue collections and prepares monthly reports for Director and Chief Financial Officer
• Makes reviews all weekly field inspection reports to determine work efficiency
• Maintains reports within Revenue Collections software in preparation for annual billing cycles
• Participates in all aspects of personnel administration with Revenue Specialists, including providing leadership, hiring, termination, grievance procedures, and coordinating employee training
• Provides management and supervisory support, including recruiting, training and performance evaluation
• Responds to questions, comments, and requests in a courteous, timely manner
• Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions
• Keeps Director and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems
• Attends meetings, conferences, workshops and training sessions and reviews materials to become and remain current on the principles, practices and new developments in assigned work areas
• Communicates and coordinates regularly with others to maximize the effectiveness and efficiency of interdepartmental operations and activities
• Performs other directly related duties consistent with the role and function of the classification

Minimum Qualifications

• Training and Experience:
• Bachelor’s Degree from an accredited institution in Business, Accounting, Public Relations or related field; and/or 4-5 years of experience in court experience and enforcement
• Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work
• Knowledge:
• Thorough knowledge of County ordinances relating to fees and licenses
• Some knowledge of Federal Bankruptcy Code and South Carolina court procedures
• Thorough knowledge of personnel management and effective supervisory practices
• Skills:
• Skilled in leadership and supervisory skills
• Skilled in communicating effectively with others, both orally and in writing, using technical and nontechnical language
• Abilities:
• Able to establish and implement short-term and long-term goals
• Able to supervise, train and evaluate the work of others
• Able to exercise critical thinking and to correct or propose solutions to existing problems and to propose better and/or more efficient methods of organizing or performing tasks
• Able to analyze moderate to difficult data, interpret it, and exercise mature judgment in accordance with established departmental policies and procedures in reporting it
• Able to operate a personal computer using standard or customized software applications appropriate to assigned tasks
• Able to exercise tact, discretion and sound judgment in addressing sensitive or confidential matters
• Able to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines
• Able to prepare and present accurate and reliable reports containing findings and recommendations
• Able to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions
• Able to understand and follow oral and/or written policies, procedures and instructions
• Able and willing to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology
• Able to use integrity, ingenuity, and inventiveness in the performance of assigned tasks

Pay and Benefits

• Hiring Salary: $76,315 - $85,945 (Estimated Annual Salary)
• Charleston County offers competitive pay and a comprehensive benefits package to its employees, including but not limited to:
• Health, Dental, Vision and Life Insurance
• Optional Life and Disability Insurance
• Optional Medical and Dependent Care Spending Accounts
• Annual and Sick Leave
• Fourteen (14) recognized Holidays
• South Carolina Retirement System (SCRS) State Retirement Plan
• Police Officers Retirement System (PORS - as applicable)
• Optional Deferred Compensation Program
• Longevity and Merit Pay Increases
• Leadership, Professional and Skill Development Training
• Employee Assistance Program
• Employee Well-being Program