Returns Processor

Company Overview Founded by Santa Barbara-born sisters, Margaret and Katherine Kleveland, and a Collective of partners, DÔEN was launched in 2016 and is a digitally-led, multi-channel fashion and lifestyle brand. Our mission is to create lasting, beautiful collections while supporting individuals in all aspects of the organization, supply chain, and community. We work with domestic and international partners who share our values and commitment to gender and social equality, and we give back by partnering with foundations that directly benefit our employees, value chain, and surrounding communities. We are an Equal Opportunity Employer. Description Of Duties Title: Returns Processor Classification: Non-Exempt Pay Rate*: $21/hr. Location: Vernon, CA (Onsite) Schedule: Monday through Friday, 9:00AM-5:30PM (with some required Saturdays on an as needed basis) DÔEN is looking for a dynamic and experienced Returns Processor to join our growing team in our distribution center located in Carson, California. The Returns Processor will manage all inbound shipments/returns from Customers and Stores. They will process refunds in our E-commerce Platform and ERP in a timely manner. They will report any beneficial feedback from Customers to the appropriate departments. Diligence and maintaining high Quality Standards are important to this position. Our Returns Processor is the last step in our customers experience and will help by processing returns and replacements orders in a timely manner. The job description below is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. Essential Duties And Responsibilities Process returns from customers in a timely manner, using systems such as Loop, Global-E, Netsuite and ShopifyOpen inbound packagesPerform quality control on each itemPut away and organize the units back to stockSeparate damaged items and determine if they can be repairedRe tag the items from cleaning with the correct barcodeNotify QC Department on which units are being transferred to alterationsCommunicate any issues to products to our Quality Control ManagerNotify Operations team of any system/refund process errorsNotify Warehouse Manager of any products that have issues, such as poor sewing, loose buttons, and/or broken zippersResponsible for transferring returned items using the WMS mobileDaily data entryTransfer damages Orders and Shipping Assist warehouse team with packing and picking if neededHelp maintain a safe and clean work environmentAssist with inventory counts and verification of stockOther duties as assigned Qualifications 1-2 years Customer Service experience1-2 years Warehouse experienceAbility to communicate effectively with team members of different backgrounds and skill sets, cultural experiencePassionate about working for an inclusive, values driven brandThe ability to work independently as well as collaborativelyAbility to understand and adhere to all job requirements and safety guidelinesExcellent attendance and punctualityProvide flexibility to work any shift, any day of the week, including weekends & holidaysMust follow all health and safety procedures and regulations as dictated by the organization and the stateAttention to detail and knowledge of our product Physical Requirements Must be able to perform essential duties satisfactorily with reasonable accommodationRegularly Lift and move objects up to 25lbsFrequently required to stand, walk, stoop, kneel, crouch, or crawlOccasionally required to sit and climb or balanceAble to operate equipment such as computers, scanners, copy machines, phonesMust be able to access various areas of a given location Total Rewards Package Paid vacation, sick time, and holidaysA fun-filled, work environmentHealthcare, Vision, Dental401k with company match Compensation will be determined based on experience and other factors permitted by law.