Returns Processor

Description of Duties

Title: Returns Processor
Classification: Non-Exempt
Pay Rate*: $21/hr.
Location: Vernon, CA (Onsite)
Schedule: Monday through Friday, 9:00AM-5:30PM (with some required Saturdays on an as-needed basis)

• Process returns from customers in a timely manner, using systems such as Loop, Global-E, Netsuite and Shopify
• Open inbound packages
• Perform quality control on each item
• Put away and organize the units back to stock
• Separate damaged items and determine if they can be repaired
• Re tag the items from cleaning with the correct barcode
• Notify QC Department on which units are being transferred to alterations
• Communicate any issues to products to our Quality Control Manager
• Notify Operations team of any system/refund process errors
• Notify Warehouse Manager of any products that have issues, such as poor sewing, loose buttons, and/or broken zippers
• Responsible for transferring returned items using the WMS mobile
• Daily data entry
• Transfer damages

Essential Duties and Responsibilities

• Assist warehouse team with packing and picking if needed
• Help maintain a safe and clean work environment
• Assist with inventory counts and verification of stock
• Other duties as assigned

Qualifications

• 1-2 years Customer Service experience
• 1-2 years Warehouse experience
• Ability to communicate effectively with team members of different backgrounds and skill sets, cultural experience
• Passionate about working for an inclusive, values-driven brand
• The ability to work independently as well as collaboratively
• Ability to understand and adhere to all job requirements and safety guidelines
• Excellent attendance and punctuality
• Provide flexibility to work any shift, any day of the week, including weekends & holidays
• Must follow all health and safety procedures and regulations as dictated by the organization and the state
• Attention to detail and knowledge of our product

Physical Requirements

• Must be able to perform essential duties satisfactorily with reasonable accommodation
• Regularly Lift and move objects up to 25lbs
• Frequently required to stand, walk, stoop, kneel, crouch, or crawl
• Occasionally required to sit and climb or balance
• Able to operate equipment such as computers, scanners, copy machines, phones
• Must be able to access various areas of a given location

Total Rewards Package

• Paid vacation, sick time, and holidays
• A fun-filled, work environment
• Healthcare, Vision, Dental
• 401k with company match

* Compensation will be determined based on experience and other factors permitted by law.