Returns Processor

About the role

Working under direct supervision of the Returns Lead, selecting from a variety of established procedures to accomplish assigned duties and responsibilities, the Returns Processor accurately receives and processes customer product returns to enable credit back to customers in a timely manner.

Responsibilities

• Unloads and inspects product to confirm it meets the terms and condition of its return authorization.
• Keys received products in the ERP system correctly and credits to the Customer in a timely manner.
• Returns product to shelf assignment if a Material Handler is not required to put into the returns inventory.
• Processes unauthorized returns sent back from a Customer by creating a case and working with Customer Care.
• Inspects monitors less than 27 inches to confirm no broken screens.
• Performs wiping process on an opened hard drive when received to remove any customer information before placing into a shelf location.
• Assists the Returns to Vendor Associates for additional information as needed for product in return location.
• Performs all other duties or special projects as assigned.

Requirements

• Basic computer knowledge with ability to operate keyboard for data entry.
• Working knowledge of Microsoft Office Suite with ability to create a document or simple spreadsheet.
• Should be able to identify Item & SKU products.
• Basic Data Entry skills.
• Required knowledge of quality and inspection of product returns, may be learned on the job: Product return knowledge with ability to verify the correct product was returned and contents are complete.
• Hardware knowledge with ability to inspect Monitors under 27 inches by powering on units.
• Computer tech skills with ability to follow a hard drive wiping process for any opened hard drives.
• Package inspection knowledge with ability to verify packaging integrity to be safely transported and stored.
• Attention to detail in composing, keying, and proofing professional business materials.
• Have solid understanding of policies, procedures and contracts related to returns to vendor.
• Able to track, to validate and to maintain a working inventory.
• Adaptable with ability to switch tasks based on shifting priorities.
• Analytical with ability to draw conclusions from data, systematic and rational.
• Interpersonal skills with ability to work well with all levels of the organization.
• Detail oriented with item-by-item focus, meticulous attention to detail with ability to proofread for accuracy.
• Judgment with ability to formulate opinions, compare and decide with good sense.

Benefits

• Supportive teammates and a rewarding career
• Total rewards package providing financial, emotional, and physical resources for you and your family
• Progressive and competitive compensation, 401k plans, medical insurance, and other benefits
• Free therapy visits, mental health coaching and tools, and meditation resources
• Generous paid time off package including vacation, sick time, Wellness and Volunteer Time Off days

Schedule

Full Time