Returns Mail & Credit Processor

Key Responsibilities

• Receive and sort incoming packages at the dock
• Enter and assist with in-house mail deliveries as needed
• Scan product barcodes and sort items into designated bins
• Ensure accuracy in sorting and processing tasks
• Order departmental supplies and prepare packages for credit processing
• Verify and process returned merchandise, giving special attention where required
• Communicate with customers regarding returns and resolve department-specific errors
• Process returns for credit, refund, repair, or exchange

Basic Qualifications

• Basic reading and math skills
• Strong communication skills in English (written, verbal, and listening)
• Ability to make effective decisions and remain composed in high-stress situations
• Familiarity with using a pallet jack (preferred)

Preferred Qualifications

• Strong organizational skills
• Experience in a similar role or industry
• Familiarity with scanning and sorting technology
• Proficiency in email, telephone, and in-person communication

Work Environment And Physical Demands

• Ability to stand for 5 to 8 hours and lift 10-25 lbs regularly
• Comfortable working in a fast-paced, team-oriented environment

Summary

Stuller is the jewelry industry's largest manufacturer, supplier, and technology developer in North America. With a customer base spanning the globe, we serve jewelry professionals through an unmatched selection of quality products, expert and friendly service, and the fastest delivery. We are committed to our employees' comprehensive health and happiness. Our award-winning wellness initiatives and benefits help Stuller to stand out as one of the top employers in Louisiana.