Mail Processor

About the role

This position will oversee various tasks related to the processing of mail. Process incoming mail and perform other tasks related to incoming and outgoing mail. Maintain tracking to ensure proper oversight is complete and loan documents vs FedEx tracking numbers can be easily identified for questions around audits or business needs. Carry out all duties in accordance with company policies and procedures and all state and federal regulations.

Responsibilities

• Do Post office runs in the morning and in the afternoons.
• Receive incoming FedEx, UPS, and Postal Mail daily.
• Process incoming and outgoing mail to ensure mail is being processed timely.
• Notify departments for Mail delivery.
• Maintain tracking vs processing around incoming/outgoing mail.
• Assist with jumping in and processing incoming mail within the Collateral Management Department as needed to ensure SLAs are being met.
• Maintain FedEx tracking vs processing inventory around incoming/outgoing mail.
• Assist with any special projects including large influxes of mail related to incoming loan transfers.
• Process Return Mail.
• Backup for the Front Desk while unattended.
• Create FedEx labels for Departments as requested.
• Any other duties that are assigned.

Skills

• Excellent verbal & written communication skills in English
• Excellent listening skills
• Highly developed ability to analyze and solve problems “on the spot"
• Organized and very detail oriented
• Self-motivation required with the ability to work as a team or as an individual and provide feedback with limited preparation
• Ability to effectively interact and communicate with team members and all levels of management within the organization
• Resourceful with the ability to think outside of the box and objectively

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Requirements

• Familiarity with mortgage loan documentation preferred
• Microsoft Office knowledge required
• Proficient in use of desktop computer
• Professional office experience
• Banking, mortgage servicing, or related industry experience preferred

Schedule

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Extended hours may be needed on occasion.

Benefits

• Competitive compensation and full benefits package including medical, dental, and vision
• 100% company-paid life insurance and disability coverage
• 401K with company matching
• 17 days PTO (increases with tenure) and 9 company paid holidays
• Professional but fun, casual work environment and great team culture

About the Company

Founded in 1986, BSI Financial provides financial services that support our vision of enabling sustainable home ownership by practicing core values that embody doing what is right; emphasizing problem solving; delivering on expectations and winning with humility. Our clients include lenders and investors who make home financing possible. BSI Financial was ranked multiple times in the SMU Dallas 100 list of the fastest growing companies in North Texas and was twice named to the Inc. 5000 list of the fastest growing U.S. companies.